Inside Sales Rep - Auto Glass Replacement/Accessories

Pilkington North America Inc.; Birmingham (AL); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) plan

Educational Assistance

Life Insurance

Paid Holidays

Paid Vacation

Employee Assistance Plan

Job summary

Pilkington North America in Birmingham, AL is seeking an inside sales professional to drive high-volume outbound calls, qualify new business opportunities, and build strong customer relationships.

You will collaborate with national and local account teams, maintain customer profiles, and support promotions. Pay ranges from $25 to $30 per hour with no commission; background check and drug screen required. Benefits include Medical, Dental, Vision, 401(k), paid holidays and paid vacation.

Qualifications

• Team-oriented with excellent communication and customer service skills.
• Builds strong relationships with peers and cross functional teams to enable higher performance.
• Ability to work independently and highly efficient at multi-tasking.
• Strong phone presence and experience with high call volumes.
• Critical thinking and problem-solving ability.
• Excellent organizational skills and detail-oriented.
• Professional and friendly demeanor.
• Entrepreneurial skills and style.
• High school diploma or GED.
• A minimum of 1-2 years previous inside sales and/or customer service experience.

Responsibilities

• Close sales and achieve monthly/quarterly goals.
• Find and qualify new business opportunities through lead follow-up, outbound calls and emails.
• Conducts sales calls and initiates customer contact in order to execute service center sales action plan.
• Qualifying, following-up and tracking sales leads.
• Research accounts, identify key players and generate interest.
• Understand a prospective customer’s needs and requirements to ensure a great customer experience.
• Collaborate with national and local account teams to develop and track promotional programs.
• Develops and maintains positive customer relations as well as local work environment at all times.
• Demonstrates and supports a continuous improvement and growth mindset.
• Assists in maintenance of customer accounts, account set up, and development of customer profiles.
• Completes reports as needed and requested by management.
• Coordinates with credit department in receivables, reconciliations, etc.

Skills

Team player

Communication

Relationship building

Independent work

Phone skills

Critical thinking

Organization

Professional demeanor

Entrepreneurial mindset

Inside sales experience

Education

High school diploma or GED

Tools

SAP

Hubspot CRM

Job description

Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006.

Come start your CAREER with Pilkington NSG Group, a power brand and industry leader that trains, develops our team be ready for promotions and growth!

THIS IS INSIDE SALES ROLES - HIGH VOLUME OUTBOUND CALLS - NO COMMISSION!

Essential Functions

• Close sales and achieve monthly/quarterly goals
• Find and qualify new business opportunities through lead follow-up, outbound calls and emails.
• Conducts sales calls and initiates customer contact in order to execute service center sales action plan.
• Qualifying, following-up and tracking sales leads
• Research accounts, identify key players and generate interest
• Understand a prospective customer’s needs and requirements to ensure a great customer experience.
• Collaborate with national and local account teams to develop and track promotional programs.
• Works with the accessory team to develop local accessory and flat glass promotions.
• Develops and maintains positive customer relations as well as local work environment at all times.
• Demonstrate and support a continuous improvement and growth mindset.
• Assists in maintenance of customer accounts, account set up, and development of customer profiles.
• Completes reports as needed and requested by management
• Collaborates with credit department in the timely collection of receivables, reconciliation of customer statements, CDA's, deductions, etc.
• Complies with all J SOX requirements.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles

Qualifications Required

• Team-oriented with excellent communication and customer service skills
• Builds strong relationships with peers and cross functional teams to enable higher performance
• Ability to work independently and highly efficient at multi-tasking
• Strong phone presence and experience with high call volumes
• Critical thinking and problem-solving ability
• Excellent organizational skills and detail-oriented
• Professional and friendly demeanor
• Entrepreneurial skills and style
• High school diploma or GED
• A minimum of (1) years previous inside sales and/or customer service experience

Qualifications Desired

• SAP working knowledge
• Experience working with Hubspot or similar CRM
• Bilingual Spanish/English a plus but not required
• Home every evening!
• Medical, Dental, Vision - first of the month following two full months of employment
• 401(k) retirement savings contribution plan 90 days after hire date
• Employee Assistance Plan at no additional cost
• Educational Assistance
• Prescription Safety Glasses Program
• Company Paid Holidays - 11 paid company holidays - 7 major and 4 floating
• Paid Vacation
• Annual Increases
• Life Insurance at no additional cost

We require a pre-employment criminal background check, and drug screen/physical. NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. This is a safety sensitive position.

Pay Range: $25-30 and will be based on experience - NO COMMISSION!

Qualifications

Skills

Preferred

Perseverance

Novice

Gift of Gab

Novice

Novice

Initiative

Novice

Novice

Behaviors

Preferred

Team Player

Works well as a member of a group

Innovative

Consistently introduces new ideas and demonstrates original thinking

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Preferred

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Goal Completion

Inspired to perform well by the completion of tasks

Experience

Preferred

1-2 years:

1-2 YEARS OF OUTBOUND SALES CALL EXPERIENCE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.