Inside Sales Rep

Serigraph; West Bend (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Serigraph is seeking an Inside Sales Representative in West Bend, Wisconsin. In this role, you will engage with customers through various channels, manage sales orders, and ensure that customer needs are met with exceptional service.

Ideal candidates will have experience in inside sales or customer service, strong communication skills, and proficiency with CRM systems. We value results-driven individuals who thrive in a fast-paced environment and work well with teams.

Qualifications

• Experience in inside sales, customer service, or a related role.
• Ability to work collaboratively across various teams.
• Knowledge of sales processes and customer engagement strategies.

Responsibilities

• Engage with customers via phone, email, and digital channels.
• Process and manage customer orders accurately.
• Maintain accurate records in CRM systems.

Skills

Strong communication skills

Detail-oriented

Organizational skills

Results-driven mindset

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Are you passionate about building relationships, driving results, and delivering exceptional customer experiences? Serigraph is looking for an Inside Sales Representative to join our dynamic team.

In this role, you’ll be the voice of our brand—connecting with customers, managing sales orders, and ensuring seamless coordination across teams to support business growth. If you thrive in a fast-paced, collaborative environment and are motivated by achieving goals while providing outstanding service, we’d love to hear from you.

Inside Sales Rep Responsibilities

• Engage with customers via phone, email, and digital channels to drive sales and support business growth.
• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Maintain accurate records in CRM systems and track key sales metrics to support overall sales efficiency.
• Collaborate with outside sales, development, operations, and accounting to ensure seamless order processing and accurate billing/invoicing. Identify opportunities for upselling and cross-selling to maximize revenue potential.
• Maintain strong client relationships by providing exceptional service and addressing inquiries efficiently.
• Assist in implementing and refining sales strategies to optimize performance.
• Contribute to process improvements to streamline workflows and enhance efficiency.
• Work closely with the Inside Sales Manager to achieve and exceed individual and team sales targets.
• Ensure a customer-focused approach, delivering high service and responsiveness.

What we are looking for in an Inside Sales Rep

• Experience in inside sales, customer service, or a related role.
• Strong communication skills with the ability to engage customers effectively.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work collaboratively across sales, account management, operations, and accounting teams.
• Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, Outlook), and sales reporting tools.
• Results-driven mindset with a focus on meeting and exceeding sales targets.
• High school diploma or equivalent.

Preferred Qualifications of an Inside Sales Rep

• Associate or bachelor’s degree preferred.
• Experience in a fast-paced, sales-driven environment.
• Strong background in order management and CRM utilization.
• Knowledge of sales processes, lead management, and customer engagement strategies.
• Ability to multitask and prioritize tasks effectively.
• Experience in the printing industry—wide-format, digital, offset, and dye sublimation.