Inside Sales Rep

Vaco by Highspring; Grand Rapids (MI); Hybrid; USD 77,146,000 - 88,166,000; Full time

Job summary

Vaco by Highspring is seeking an Inside Sales Representative to support and grow an existing book of business in Grand Rapids, MI. The role focuses on relationship management, renewals, referrals, and exceptional customer service in a hybrid work setting.

The ideal candidate will manage renewals, coordinate contracts, and collaborate with outside sales to drive growth and retention. This is not cold-calling and emphasizes high-touch customer experiences.

Qualifications

• 2+ years of Inside Sales, Account Management, Customer Success, or related experience.
• Strong customer service and relationship-building skills.
• Experience working with contracts, agreements, or customer documentation preferred.
• CRM experience preferred.
• Strong organization and follow-through.
• Ability to manage multiple customer relationships simultaneously.
• Professional written and verbal communication skills.
• Self-motivated with a strong attention to detail.

Responsibilities

• Manage an assigned portfolio of existing customer accounts.
• Support contract renewals and account retention efforts.
• Respond to customer inquiries and provide exceptional service.
• Generate referrals and identify opportunities for account growth.
• Prepare quotes, agreements, and account documentation.
• Maintain accurate records within CRM systems.
• Work closely with Outside Sales and internal teams to support customers.
• Handle customer issues and provide timely resolutions.
• Track activity and maintain account reporting.
• Contribute toward monthly sales and retention goals.

Skills

Inside Sales

Account Management

Customer Service

Tools

CRM systems

Job description

Direct Hire | Grand Rapids, MI | $27/hr | Hybrid (3 Days In Office)

Our client is seeking an Inside Sales Representative to support and grow an existing book of business through account management, renewals, referrals, and exceptional customer service.

Overview

This is not a cold-calling role. The ideal candidate will focus on building relationships with existing customers, managing renewals, coordinating contracts, and partnering closely with outside sales representatives to drive growth and customer retention.

We're looking for someone who enjoys relationship management, solving customer problems, and delivering a high-touch customer experience.

Key Responsibilities

• Manage an assigned portfolio of existing customer accounts


• Support contract renewals and account retention efforts


• Respond to customer inquiries and provide exceptional service


• Generate referrals and identify opportunities for account growth


• Prepare quotes, agreements, and account documentation


• Maintain accurate records within CRM systems


• Work closely with Outside Sales and internal teams to support customers


• Handle customer issues and provide timely resolutions


• Track activity and maintain account reporting


• Contribute toward monthly sales and retention goals

Qualifications & Requirements

• 2+ years of Inside Sales, Account Management, Customer Success, or related experience


• Strong customer service and relationship-building skills


• Experience working with contracts, agreements, or customer documentation preferred


• CRM experience preferred


• Strong organization and follow-through


• Ability to manage multiple customer relationships simultaneously


• Professional written and verbal communication skills


• Self-motivated with a strong attention to detail

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (\"we,\" \"our,\" or \"Vaco by Highspring\") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.


• Virginia residents may access our state specific policies here.


• Residents of all other states may access our policies here.


• Canadian residents may access our policies in English here and in French here.


• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here https://www.highspring.com/ai-use-notices/. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;


• licensure and certification requirements;


• office location and other geographic considerations; and


• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).