Inside Sales Professional

SafeStreets; Lehi, Northern (UT, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

SafeStreets USA is hiring an Inside Sales Professional to handle inbound and outbound sales calls and convert qualified leads into home security customers. The role emphasizes following the sales process, scheduling installations quickly, and collecting activation at sale time in a remote or office-based setting.

The position is full-time and performance-driven, with expectations to meet or exceed individual goals.

Qualifications

• Requires strong verbal communication and active listening.
• Follows structured sales processes and accepts coaching.
• Basic computer proficiency and experience with CRM systems.

Responsibilities

• Handle inbound and outbound sales calls professionally and compliantly.
• Present home security solutions clearly to prospective customers.
• Convert qualified leads into completed sales following scripts and processes.
• Schedule installations with a 10-day or less baseline from sale to install.
• Collect activation payments at point of sale when possible.
• Document customer information and sales activity in CRM systems.

Skills

Verbal communication

Active listening

Structured sales process

CRM proficiency

Coaching participation

Remote/office-based work

Education

High school diploma or GED

Tools

CRM systems

Job description

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

Job Summary

The Inside Sales Professional is responsible for handling inbound and outbound sales calls and converting qualified leads into home security customers. This role focuses on consistent execution of the sales process, urgency in scheduling installations, and collecting activation at the point of sale. Inside Sales Professionals are measured by conversion, installation outcomes, efficiency, and install speed. This is a full-time, performance-driven role.

Essential Functions and Responsibilities

• Handle inbound and outbound sales calls in a professional and compliant manner
• Present home security solutions clearly and confidently to prospective customers
• Convert qualified leads into completed sales following approved scripts and processes
• Schedule customer installations with a target baseline of 10 days or fewer from sale to install
• Collect activation payments at the time of sale whenever possible (Charge Today)
• Accurately document customer information and sales activity in CRM systems
• Manage call flow efficiently to maximize talk time and sales opportunities
• Participate in coaching sessions, call reviews, and ongoing training
• Maintain compliance with company policies, quality standards, and regulatory requirements
• Consistently meet or exceed individual performance goals
• Must be able to lift up to 25 lbs and sit or stand for periods throughout the work day
• Work is performed in a remote or office-based inside sales environment
• Minimal travel required (if applicable)

ConversionPercentage: Lead tosale

In-GroundPercentage: Sale to install

EfficiencyPercentage: Sales or revenue per hour worked

Charge TodayPercentage: Activation collected at point of sale

Days to Install: Average days from sale to installation (10-day baseline expectation)

Call Activity: Calls handled per hour and schedule adherence

Licenses, Certifications, & Educational Requirements

• All SafeStreets employees must be 18 years of age or older.
• Education Required - High school diploma or GEDPreferred
• Experience Required - Strong verbal communication and active listening skills - Ability to follow structured sales processes and accept coaching - Basic computer proficiency and comfort using CRM systems
• Certifications/Licenses Required - None required for this role

Preferred Qualifications

• Previous inside sales, call center, or customer-facing experience
• Experience sellinghome security, telecom, or subscription-based services
• Demonstrated ability to consistently meet or exceed sales goals

Compensation

SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay is defined as commission-based compensation tied to completed sales and performance metrics and will be shared in a separate compensation plan.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.