Inside Sales Professional

SafeStreetsUSA; Chandler (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

A home security company based in Chandler, Arizona is seeking an Inside Sales Professional to manage inbound and outbound sales calls. Success in this full-time role requires converting leads into sales and efficiently scheduling customer installations. Ideal candidates will possess strong communication skills, be comfortable with structured sales processes, and have experience in customer-facing roles. Compensation may include base and performance-based pay.

Qualifications

• Strong verbal communication and active listening skills are essential for this role.
• Ability to follow structured sales processes and accept coaching is required.
• Basic computer proficiency and comfort using CRM systems are needed.

Responsibilities

• Handle inbound and outbound sales calls in a professional manner.
• Convert qualified leads into completed sales following approved scripts.
• Schedule customer installations aiming for a baseline of 10 days.
• Accurately document customer information and sales activity in CRM.
• Collect activation payments at the time of sale when possible (Charge Today).
• Accurately document customer information and sales activity in CRM systems.
• Maintain compliance with policies and regulatory requirements.
• Meet or exceed individual performance goals.

Skills

Verbal communication

Active listening

Sales process adherence

CRM proficiency

Computer proficiency

Call handling

Education

High school diploma or GED

Tools

CRM systems

Job description

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

Job Summary

The Inside Sales Professional is responsible for handling inbound and outbound sales calls and converting qualified leads into home security customers. This role focuses on consistent execution of the sales process, urgency in scheduling installations, and collecting activation at the point of sale. Inside Sales Professionals are measured by conversion, installation outcomes, efficiency, and install speed. This is a full-time, performance-driven role.

Essential Functions and Responsibilities

• Handle inbound and outbound sales calls in a professional and compliant manner
• Present home security solutions clearly and confidently to prospective customers
• Convert qualified leads into completed sales following approved scripts and processes
• Schedule customer installations with a target baseline of 10 days or fewer from sale to install
• Collect activation payments at the time of sale whenever possible (Charge Today)
• Accurately document customer information and sales activity in CRM systems
• Manage call flow efficiently to maximize talk time and sales opportunities
• Participate in coaching sessions, call reviews, and ongoing training
• Maintain compliance with company policies, quality standards, and regulatory requirements
• Consistently meet or exceed individual performance goals
• ConversionPercentage: Lead to sale
• In-GroundPercentage: Sale to install
• EfficiencyPercentage: Sales or revenue per hour worked
• Charge TodayPercentage: Activation collected at point of sale
• Days to Install: Average days from sale to installation (10-day baseline expectation)
• Call Activity: Calls handled per hour and schedule adherence
• Must be able to lift up to 25 lbs and sit or stand for periods throughout the work day
• Work is performed in a remote or office-based inside sales environment
• Minimal travel required (if applicable)

Licenses, Certifications, & Educational Requirements

All SafeStreets employees must be 18 years of age or older.

Education Required - High school diploma or GEDPreferred

Experience Required - Strong verbal communication and active listening skills - Ability to follow structured sales processes and accept coaching - Basic computer proficiency and comfort using CRM systems

Certifications/Licenses Required

None required for this role

Preferred Qualifications

• Previous inside sales, call center, or customer-facing experience
• Experience sellinghome security, telecom, or subscription-based services
• Demonstrated ability to consistently meet or exceed sales goals

Compensation

SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay is defined as commission-based compensation tied to completed sales and performance metrics and will be shared in a separate compensation plan.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.