Inside Sales Parts and Contract Sales

Munters Corporation (MUS); Massachusetts; Hybrid; USD 29,000 - 41,000; Full time

Job summary

Munters is seeking an Inside Sales - Parts and Contract Specialist to support parts, service, and maintenance contracts from a home-based position. You’ll prepare quotes, follow up on proposals, and identify opportunities while building strong customer relationships nationwide.

Ideal candidates have at least two years in sales or customer-facing roles, with excellent communication and strong organizational skills.

Qualifications

• 2+ years of sales or customer-facing experience required.
• Strong written and verbal communication skills.
• Professional phone etiquette and customer focus.

Responsibilities

• Prepare quotes for replacement parts, service agreements, maintenance contracts, and renewals.
• Follow up with customers on open proposals and sales opportunities.
• Use customer database to identify opportunities for spare parts and services.
• Build and maintain strong relationships with new and existing customers.
• Close sales opportunities and coordinate payment processing.
• Work toward established monthly sales goals.
• Maintain accurate and up-to-date customer information.
• Track quotes and sales activity for monthly reporting.
• Develop understanding of Munters products and services.
• Collaborate with internal teams to ensure a positive customer experience.
• Support special projects and team initiatives as needed.

Skills

Sales experience

Customer-facing

Written communication

Verbal communication

Phone etiquette

Time management

Attention to detail

CRM systems

Astea

Glovia

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Astea

Glovia

Job description

Compensation Range: $20.77 - $29.56 / hour Title: Inside Sales - Parts and Contract Specialist Company: Munters Location: 100% remote based from home

About Munters Munters is a global leader in energy-efficient climate control solutions for mission-critical processes. Our technology helps customers manage humidity, temperature, and energy consumption while reducing their environmental impact. We offer a collaborative and inclusive workplace where employees are valued, supported, and given meaningful opportunities to contribute and grow.

About the Role We are looking for a motivated and customer-focused Inside Sales Representative to support our parts, service, and maintenance contract business. In this role, you will connect with customers across the country, prepare quotes, follow up on proposals, and identify opportunities to provide additional products and services. This is an excellent opportunity for someone who enjoys building customer relationships, managing multiple priorities, and contributing to sales growth in a fast-paced team environment.

What You'll Do

• Prepare quotes for replacement parts, service agreements, maintenance contracts, and renewals.
• Follow up with customers on open proposals and sales opportunities.
• Use our customer database to identify opportunities for spare parts and services.
• Build and maintain strong relationships with new and existing customers.
• Close sales opportunities and coordinate payment processing.
• Work toward established monthly sales goals.
• Maintain accurate and up-to-date customer information.
• Track quotes and sales activity for monthly reporting.
• Develop a strong understanding of Munters products and services.
• Collaborate with internal teams to ensure a positive customer experience.
• Support special projects and team initiatives as needed.

What You'll Bring

• High school diploma or equivalent.
• At least two years of sales or customer-facing experience.
• Strong written and verbal communication skills.
• Professional and customer-focused phone etiquette.
• Strong organizational, time-management, and follow-up skills.
• Attention to detail and the ability to manage multiple priorities.
• Comfort working with Microsoft Word and Excel.
• Ability to learn customer relationship management, quoting, and business systems such as Astea and Glovia.
• Ability to handle confidential information appropriately.
• A collaborative mindset and the ability to work effectively across departments.
• Self-motivation and the ability to work with limited supervision.

Additional Information Occasional overtime may be needed to support customer or team goals. Travel is expected to be limited to approximately 0 to 10% for training, projects, or team-building activities. This is primarily a sedentary, computer-based position that requires extended periods of sitting and regular use of a computer and telephone.

Equal Opportunity Employer Munters is an equal opportunity employer committed to creating a diverse and inclusive workplace. Employment decisions are made without regard to race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, disability, or any other legally protected characteristic. Employment offers may be contingent upon successfully completing applicable pre-employment screening requirements, including a background check and drug test. Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment. At Munters, your journey is our journey - let's innovate for a brighter future together. A diverse and inclusive organization spurs innovation, lifts performance and creates greater business value. That's why DEI is the foundation of our long-term strategy. We are commited to building a workplace for everyone and work to counter systemic bias, prevent harassment and discrimination and ensure employee health, well-being, work-life balance, community involvement and more.

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