Inside Sales & Operations Support (ERP)

Construction Resources

Mableton (GA)

On-site

USD 40,000 - 60,000

Full time

14 days+
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Benefits offered by this job

Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance

Job summary

A leading construction company in Mableton, Georgia, seeks an Inside Sales, Sales Support to manage customer orders and logistics. The ideal candidate will possess exceptional organizational skills and proficiency in ERP systems, acting as the primary point of contact for order inquiries. This role offers competitive benefits including medical, dental, and vision plans.

Qualifications

  • Proficiency in ERP systems for order processing.
  • Exceptional organizational skills required.
  • Strong customer-first mindset necessary.

Responsibilities

  • Process and enter high volumes of customer sales orders accurately.
  • Generate and audit customer invoices with the accounting team.
  • Act as the primary contact for order-related inquiries.

Skills

Organizational skills
Customer service skills
ERP system proficiency

Tools

ERP system

Job description

595 Discovery Place, Mableton, GA, 30126

OVERVIEW

The Inside Sales, Sales Support is the pivotal link between sales, purchasing, and logistics, responsible for ensuring all customer orders are accurately processed, fulfilled efficiently, and delivered on time. This role requires exceptional organizational skills, a customer-first mindset, and strong proficiency in utilizing our Enterprise Resource Planning (ERP) system for all operational processes.

Core Duties and Responsibilities

The duties are divided into three key areas, with an emphasis on system proficiency:

  • Order Entry & Data Integrity:Accurately process and enter high volumes of customer sales orders (POs, change orders) directly into the ERP system, ensuring zero tolerance for data errors in pricing, product codes, and customer information.
  • Billing & Finance Support:Generate, audit, and dispatch customer invoices, working closely with the accounting team to resolve discrepancies and manage payment terms.
  • System Utilization:Serve as a key resource for ERP system usage within the operations department, ensuring proper process flow from order initiation to billing closure.

II. Purchasing & Logistics Coordination

  • Procurement:Initiate and track purchase orders for all necessary items, managing inventory levels and vendor relationships to maintain optimal stock and supply.
  • Lead Time Management:Proactively monitor vendor production schedules and shipping timelines to determine accurateitem lead times; communicate any potential delays or schedule changes immediately to the sales team and customers.
  • Logistical Oversight:Coordinate with internal warehouse/logistics teams and external carriers to schedule timely deliveries and coordinate pickups/swaps as needed.

III. Customer Relations & Follow-Up

  • Customer Communication:Act as the primary point of contact for all order-related inquiries, including questions on status, lead times, delivery schedules, and product substitutions.
  • Customer Service Follow-Ups:Conduct proactive follow-up calls or emails after delivery to ensure customer satisfaction and gather feedback, working to swiftly resolve any post-sale issues.
  • Documentation:Maintain up-to-date records of customer communication and order changes within the ERP or CRM system.

BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
VoluntaryShort-Term Disability
Voluntary Life and AD&D Insurance
Voluntary AccidentInsurance
Voluntary Critical IllnessInsurance


EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.


OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.



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