Inside Sales Manager I - Durham, NC

Fortrea; Durham (NC); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401K

ESPP

Paid time off

Company bonus

Job summary

Fortrea in Durham, NC seeks an Inside Sales team member to drive revenue growth within a structured sales cycle. You will generate leads, qualify inbound calls, and collaborate with Business Development Directors to advance opportunities and expand client relationships.

This hybrid role requires 1+ year of commercial/sales experience, a bachelor's in life science or business, and proficiency with SFDC. Compensation ranges from $65,000 to $80,000 with benefits including medical, dental, vision,

Qualifications

• Bachelor's degree in life science or business
• Moderate industry knowledge
• Functional scientific/technical expertise in drug development

Responsibilities

• Achieves quarterly and annual lead generation goals.
• Qualifies leads and grows client relationships.
• Collaborates with Business Development Directors to pursue opportunities.
• Transfers accounts to directors and communicates opportunities.
• Provides weekly sales activity reports to management.
• Expands client requests via upselling.
• Uses SFDC to manage territory and client information.
• Maintains customer expectations and satisfaction.

Skills

Lead generation

Account management

SFDC/CRM

Social selling

Upselling

Communication

Collaboration

Forecasting

Education

Bachelor's degree in life science or business

Moderate industry knowledge

Drug development knowledge

Tools

SFDC

Job description

We are seeking a talented and motivated Inside Sales team member that thrives in a sales cycle environment. This member of the team will play a fundamental role in achieving our ambitious revenue growth objectives while collaborating with other Business Development team members.

Essential Responsibilities

• Achieves quarterly and annual lead generation goals as outlined in sales incentive comp plan.
• Handles inbound client calls, qualifies leads and if appropriate grows client relationships at the appropriate levels.
• Collaborates effectively with Business Development Directors in business unit; brings potential opportunities to their attention.
• Effectively transfers accounts and client information to Business Development Directors.
• Manages annual expense budget and submits expense reports for reimbursement on approval timelines.
• Expands client requests upselling for business unit when possible.
• Provides weekly sales activity report to management.
• Develops client call cycle to achieve objectives and sales plan
• Provides general intelligence on key competitors.
• Sells the business unit’s capabilities leveraging differentiation framework
• Recognizes and communicates sales opportunities for other business units.
• Establishes and manages customer expectations.
• Collaborates with companywide resources to achieve superior customer satisfaction.
• Organizes and hosts client visits if required.
• Uses SFDC to manage internal communication and document territory and client information as required for the business unit.
• Responsible for Opportunity Management and accurate pipeline forecasting.
• Maintains frequent email and phone contact with clients to grow and expand business relationships.
• Leverages Marketing, SMEs and Operations Staff to support client discussions and heighten clients’ awareness of BU services.
• Evaluates quotations and provides input to ensure client and company requirements are met.
• Collaborates effectively with sales executives from other business units to bring potential opportunities to their attention.
• Leverage Social Selling techniques and tools to reach clients through digital channels sharing information including Fortrea services, web conferences, industry meetings, SME news, etc.
• Creating leads from literature and industry events including peer reviewed journals, poster/symposium presenters and attendee lists.
• Establishes, nurtures and grows client relationships at the appropriate

Education/Qualifications

• Bachelor's degree in life science or business field preferred
• Moderate industry knowledge
• Functional scientific/technical expertise in specific areas of drug development

Experience

• 1+ years' Commercial/sales experience preferred
• Other required work-related experiences

This is a hybrid role with the expectation to work within our Durham headquarters 3 days each week.

Pay Range: $65,000-$80,000 (The range does not include benefits, and if applicable, bonus, commission, or equity)

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), and Company bonus where applicable.

Application deadline: September 15, 2026

Physical Demands/Work Environment

Work Environment

• Occasional drives to site locations with occasional travel domestically

Physical Requirements

• Frequently stationary for 6-8 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Occasional crouching, stooping, with frequent bending and twisting of upper body and neck.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Regular and consistent attendance.
• Varied hours may be required.

Learn more about our EEO & Accommodations request here.