Inside Sales Manager

Motion Industries (MOT); Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Motion Industries in Tampa, FL, seeks a Customer Service Manager to lead a team of 10+ direct reports. You will hire, train, coach, and align procedures with ISO quality guidelines to meet customer needs via email, phone, and the ecommerce portal.

You will drive sales and service goals by standardizing policies, monitoring performance, and guiding pricing approvals while serving as the web portal SME for internal and external users.

Qualifications

• Bachelor's degree and 5+ years of related experience.
• Proficient with Microsoft Office and data analysis.

Responsibilities

• Hire, develop, and manage direct reports.
• Coach employees and standardize policies and performance metrics.
• Facilitate communications on inquiries and orders; expedite orders as needed.
• Defuse unhappy customer situations and guide pricing approvals within policy.
• Act as subject matter expert on the web portal and support internal teams and customers.

Skills

Leadership

Communication

People management

Analytical

Organizational

Education

Bachelor's degree

Tools

Microsoft Office

Job description

SUMMARY:The Customer Service Manager ensures customers receive outstanding support and all customer needs are met through email, phone calls, and the ecommerce site. This role is focused on expanding relationships with existing customers by handling inbound and outbound inquiries, processing orders, and promoting additional products and services. The Customer Service Manager role creates customer support policies and procedures, hires, trains, and coaches direct reports.JOB DUTIESResponsible for hiring, developing, and managing direct reports.Identifies training needs and provides on the job training or mentoring on operating procedures and other work guidelines.Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Puts corrective actions in place.Provides assistance and guidance to internal employees.Standardizes policies, procedures, and performance metrics to ensure all direct reports are judged by the same measurements and criteria.Facilitates communications on inquiries and orders, expedite orders, and update customers as needed.Defuses unhappy customer situations that haven't had their needs met by lower level employees.Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.Ensures direct reports follow ISO/quality guidelines and manages daily reporting.Provides buy/sell guidance on non-stock inquiries.Responsible for achieving specific sales goals.Responsible for being the subject matter expert on the web portal and can adeptly guide others using any means of communication.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a bachelor’s degree and five (5) or more years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESProficient with Microsoft Office.Leadership, communication, relationship and people management skills required.Excellent interpersonal and team management skills.Strong analytical and organizational skills.Numerical abilities and problem-solving attitude.Excellent written and verbal communication skills.Demonstrated ability to use mediation and conflict resolution techniques.Financial acumen required.Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving.SUPERVISORY RESPONSIBILITY:More than 10 Direct ReportsCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.