On-Site Support Specialist

Motion Industries (MOT); Greenville (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries in Greenville, SC seeks an experienced Inside Sales/Customer Service professional to build strong relationships with customer organizations. You will respond to inquiries, provide quotes, process orders, and guide less experienced reps to ensure accurate, timely transactions.

The role requires prioritizing customer needs, promoting Motion Industries’ products, and supporting inventory management for consignment accounts while mentoring teammates.

Qualifications

• High school diploma or GED with 5+ years in customer service or related field.
• Strong customer service and communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond to customer inquiries, provide quotes and take orders via telephone, fax, email, or walk-in.
• Prepare and source items to maintain inventory for Consignment customers.
• Negotiate pricing within parameters to improve gross profit.
• Promote Motion Industries’ products to existing customers and expedite backorders.
• Mentor/lead to lower level employees and support inventory and order processing.

Skills

Customer service

Communication skills

Sales

Time management

Multitasking

Education

High school diploma or GED

Tools

CRM/ERP systems

Email/Office tools

Internet research

Job description

SUMMARY:Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.JOB DUTIESResponds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).Orders items to ensure appropriate inventory levels are maintained for Consignment customers.Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders.Acts as mentor/lead to lower level employees.May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.May assist customer by troubleshooting via telephone or email and identifying correct part.Attends training sessions regularly to continue professional growth and development.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Customer service and communication skills required. Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.Good driving record required.PHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: None required.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.