Inside Sales Manager

Ferguson Enterprises, Inc.; San Diego (CA); On-site; USD 80,000 - 127,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Employee discounts

Job summary

Ferguson Enterprises, LLC in San Diego, CA is seeking an Inside Sales Manager to lead a growing sales-support team. You will drive policy implementation, coach staff, and optimize order management, pricing, and customer interactions to achieve sales goals.

Ideal candidates have experience in fast-paced environments, strong leadership and negotiation skills, and a customer-first mindset with a focus on profitability and service quality.

Qualifications

• Experience in sales support, inside sales, or customer service.
• Strong knowledge of order management, pricing strategies, and sales operations.
• Experience managing a team in a fast-paced environment.
• Strong communication, leadership and negotiation skills.

Responsibilities

• Support and enforce Sales Center expectations and goals.
• Set and execute tactical direction to meet call and sales goals.
• Fulfills a strategic plan to grow sales and profitability.
• Monitor metrics and coach associates for improvement.
• Develop and implement process improvements for order entry and pricing.
• Act as primary contact for resolving customer inquiries and escalations.

Skills

Sales leadership

Inside sales

Customer service

Order management

Pricing strategy

Tools

CRM systems

Job description

Job Posting:Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.The Inside Sales Manager is responsible for managing a team of Sales Support Representatives (10 or more) with a focus on policy and strategy implementation in order to execute on sales goals, profitability.Responsibilities:Responsibilities include, but are not limited to, the following:Support and enforce Sales Center expectations and goals, by driving and evaluating associate/team performance including adherence to key performance and quality indicatorsSet, communicate and execute tactical direction to accomplish department goals and meet call and sales goals and deadlinesFulfills a strategic plan and executes initiatives focused on growing sales, increasing profitability, and acquiring new customersPerform routine call monitoring and associate coaching to address opportunities for improvement and share best practices that support delivery of world-class customer serviceMonitor and distribute workload, drive productivity, and ensure effective work/life balance of team membersDeploy a set of sales processes, including the use of CRM systems, to create an efficient and effective sales process that maximizes sales, win rates and profit marginsFacilitate strong and lasting relationships with supplier partners at all levels of the organization to help provide powerful solutions options for our customers.Work cross-functionally and collaborate with internal teams such as Sales, Marketing, Support, Product and LeadershipMonitor metrics for accuracy of tracking and outcomes related to account development and customer activityEnsure appropriate staffing of associates to meet customer needsFoster a high-performance, customer-first culture within the sales support team.Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirementsDevelop and implement process improvements to streamline order entry, pricing, and customer communications.Act as the primary point of contact for resolving customer inquiries, escalations, and complex order issues.Qualifications:Experience in sales support, inside sales, or customer serviceStrong knowledge of order management, pricing strategies, and sales operationsExperience managing a team in a fast-paced customer-facing environment.Strong communication, leadership and negotiation skillsAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-Pay Range:-$7,125.00 - $11,391.67-Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information