Inside Sales Manager

White Cap; Portland (OR); On-site; USD 95,000 - 115,000; Full time

Job summary

White Cap in Portland, Oregon is seeking an experienced Inside Sales Manager to lead a large inside sales team and drive performance through strategic staffing, coaching, and operational excellence. You will ensure dependable service, accurate execution, and transparent collaboration across departments to achieve business objectives, while expanding capabilities in new trades, products, and geographies.

The role requires a BS/BA in a related discipline and 7+ years of experience, with proven

Qualifications

• 7+ years in a related field
• Leadership of large teams and departments
• BS/BA in related discipline; advanced degree may offset experience

Responsibilities

• Lead a team of 10–20+ inside sales associates to meet performance goals
• Own staffing models and performance management to optimize resources
• Drive sales initiatives and provide coaching to improve associate effectiveness
• Track overrides and pricing to maintain margin governance
• Develop associates in new trades, products, and geographies
• Ensure order accuracy, customer satisfaction, and compliance with standards
• Partner across departments to align strategies and improve efficiency
• Leverage analytics to monitor performance and guide decisions

Skills

Leadership

Sales strategy

Coaching

Analytics

Collaboration

Pricing governance

Staffing models

Communication

Education

BS/BA in related discipline

Tools

CRM

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for leading a large inside sales team, driving performance through strategic staffing, coaching, and operational excellence. Ensures dependable service, accurate execution, and transparent collaboration across departments to achieve business objectives.

Major Tasks, Responsibilities and Key Accountabilities

• Manages a team of 10–20+ inside sales associates to achieve performance goals.
• Owns staffing models and performance management processes to optimize resources.
• Drives sales initiatives and provides coaching to enhance associate effectiveness.
• Tracks overrides and special-order pricing to maintain margin governance.
• Develops associates in new trades, products, and geographies to expand capabilities.
• Ensures order accuracy, customer satisfaction, and compliance with operational standards.
• Partners across departments to align strategies and improve operational efficiency.
• Leverages analytics to monitor performance and guide decision-making.

Nature and Scope

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Demonstrates proven leadership and team development skills for managing large groups.
• Applies advanced knowledge of sales strategies, pricing governance, and operational controls.
• Exhibits strong analytical and decision-making abilities to optimize staffing and performance.
• Communicates transparently and collaborates effectively across functions.
• Shows ability to coach and mentor associates for growth and success.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

For Washington job seekers:

Pay Range

Washington law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs