Inside Sales Manager

DSJ Global; North Carolina; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health & wellness benefits

Global exposure and cross-regionalColl

Advancement opportunities

Job summary

DSJ Global is seeking an Inside Sales Manager in Charlotte, NC to lead and develop a high-performing Inside Sales team in the U.S. and Canada. The role emphasizes coaching, KPI management, and strong collaboration with Sales, Customer Service, and leadership teams.

The incumbent will drive pipeline, improve forecasting accuracy, and ensure CRM data integrity while pushing for revenue growth and enhanced customer experience across regions.

Qualifications

• 3+ years managing inside sales teams or customer-service leadership.
• Proven ability to coach, develop, and motivate sales professionals.
• Strong analytical skills with CRM, forecasting, and KPI tracking.
• Experience partnering with sales, customer service, and leadership teams.

Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives, driving accountability, performance, and a customer-first culture.
• Establish and manage team KPIs, sales goals, and productivity metrics while conducting performance reviews and ongoing coaching.
• Oversee lead qualification, opportunity management, and pipeline development across existing and prospective accounts in the U.S. and Canada.
• Partner with Directors, Key Account Managers, National Account Managers, and Customer Service teams to maximize revenue growth, customer retention, and account penetration.
• Analyze sales performance, pipeline health, conversion rates, and customer activity to improve forecasting accuracy and prioritize team efforts.
• Drive operational excellence by ensuring CRM data integrity, streamlining sales processes, removing workflow bottlenecks, and improving team efficiency.
• Support strategic customer initiatives, escalated client issues, RFPs, and key account activities while ensuring timely proposals, quotes, and follow-up.

Skills

Inside sales leadership

Coaching and development

CRM utilization

Forecasting and KPI tracking

Cross-functional collaboration

Job description

Location: Charlotte, North Carolina

Company Summary: A market‑leading manufacturer within the retail solutions industry.

The Inside Sales Manager will be responsible for:

• Lead, coach, and develop a team of Inside Sales Representatives, driving accountability, performance, and a customer-first culture.
• Establish and manage team KPIs, sales goals, and productivity metrics while conducting performance reviews and ongoing coaching.
• Oversee lead qualification, opportunity management, and pipeline development across existing and prospective accounts in the U.S. and Canada.
• Partner with Directors, Key Account Managers, National Account Managers, and Customer Service teams to maximize revenue growth, customer retention, and account penetration.
• Analyze sales performance, pipeline health, conversion rates, and customer activity to improve forecasting accuracy and prioritize team efforts.
• Drive operational excellence by ensuring CRM data integrity, streamlining sales processes, removing workflow bottlenecks, and improving team efficiency.
• Support strategic customer initiatives, escalated client issues, RFPs, and key account activities while ensuring timely proposals, quotes, and follow-up.

Qualifications:

• 3+ years of inside sales, customer service, or commercial leadership experience, including direct management of inside sales teams.
• Proven ability to coach, develop, and motivate sales professionals while building a high-performance, accountable team culture.
• Strong analytical and sales operations skills, including CRM utilization, pipeline management, forecasting, KPI tracking, and performance analysis.
• Demonstrated success partnering cross-functionally with sales, key account, customer service, and leadership teams to drive revenue growth, improve processes, and enhance customer experience.
• Comprehensive health and wellness benefits
• Global exposure and cross‑regional collaboration
• High‑visibility role with advancement opportunities