Inside Sales Manager

Utica National Insurance Group; North Carolina; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) plan

Health Savings Account

Tuition assistance

Family leave

Wellness programs

Employee discounts

Job summary

Utica National Insurance Group in Charlotte, NC is seeking an experienced Inside Sales Manager to lead our commercial insurance inside sales organization and shape our virtual sales strategy.

The role blends leadership, sales execution, analytics, and strategic planning. You will coach a team of inside sales professionals focused on growth, agency engagement, retention, and profitability, working with field partners and underwriting.

Qualifications

• Strong understanding of commercial insurance products, agency operations, and distribution strategies.
• Proven success using sales metrics, analytics, and CRM tools to drive performance.
• Experience building and coaching high-performing teams.

Responsibilities

• Lead the achievement of sales goals related to new business growth, written premium, policy expansion, retention, and profitability.
• Develop and execute sales strategies that drive consistent production and agency engagement.
• Strengthen agency relationships and provide value-added support.
• Collaborate with field sales leaders, underwriting teams, and marketing partners.

Skills

People leadership

Sales analytics

CRM tools

Strategic thinking

Tools

CRM

Talkdesk

Job description

At Utica National, we're evolving how we connect with agency partners and grow our business. We're seeking an experienced Inside Sales Manager to lead our commercial insurance inside sales organization and help shape the future of our virtual sales strategy.

This role blends leadership, sales execution, analytics, and strategic planning. You'll lead a team of inside sales professionals focused on driving premium growth, strengthening agency engagement, improving retention, and delivering profitable results. Working closely with field sales, underwriting, marketing, and operations leaders, you'll play a critical role in expanding market opportunities and creating a best-in-class agency experience.

If you're a sales leader who thrives on coaching talent, leveraging data, and driving measurable business outcomes, we'd love to hear from you.

What You'll Do

• Lead the achievement of sales goals related to new business growth, written premium, policy expansion, retention, and profitability.
• Develop and execute sales strategies that drive consistent production and agency engagement.

Strengthen Agency Relationships

• Develop agency engagement strategies that deepen relationships and increase production opportunities.
• Partner with agencies to understand business needs and provide value-added support.
• Align agency growth strategies with business priorities and targeted market opportunities.
• Utilize CRM, Talkdesk, and related sales technologies to drive performance and visibility.
• Identify trends, opportunities, and process improvements through data-driven decision making.
• Drive adoption of tools, workflows, and best practices that improve efficiency and sales effectiveness.
• Analyze campaign performance and recommend adjustments to improve outcomes.

Partner Across the Business

• Collaborate closely with field sales leaders, underwriting teams, and marketing partners.
• Align sales efforts with underwriting appetite, business strategy, and growth objectives.
• Support targeted marketing initiatives and integrated agency campaigns.
• Help ensure a consistent and seamless experience for agency partners.
• Identify opportunities to improve workflows, increase efficiency, and enhance the agency experience.
• Recommend and implement innovative tools, technologies, and best practices that improve performance and scalability.
• Ensure sales processes are consistently executed and aligned with company standards.
• Share insights that help shape sales strategy, agency engagement, and market positioning.

What Makes You Successful

We're looking for a commercial insurance sales leader who combines strong people leadership with business acumen and a passion for driving results.

You may be a great fit if you have:

• Strong understanding of commercial insurance products, agency operations, and distribution strategies.
• Proven success using sales metrics, analytics, and CRM tools to drive performance.
• Experience building and coaching high-performing teams.
• The ability to balance strategic thinking with day-to-day execution.

Why Utica National?

For more than 100 years, Utica National has built trusted relationships with agencies and customers by delivering expertise, service, and long-term stability. As we continue to invest in our Charlotte operation and modernize our distribution strategy, we're looking for leaders who want to help shape the future.

When you join our team, you'll find:

• A growing and innovative sales organization
• Opportunities to influence strategy and drive meaningful business results

Compensation

This position is eligible for participation in the Company's Variable Compensation Bonus Plan.

Final compensation is determined based on experience, geographic location, education, professional certifications, scope of responsibilities, and overall qualifications.

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Business Travel Accident Insurance
• Matching Gifts program
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.