Inside Sales Manager

Utica Mutual Insurance Company; North Carolina; Hybrid; USD 106,000 - 145,000; Full time

Benefits offered by this job

Medical benefits

401(k) profit sharing

Health Savings Account

Tuition assistance

Family leave

Disability benefits

Life insurance

Job summary

Utica National Insurance Group is seeking an Inside Sales Manager to lead the inside sales organization across assigned territories, driving premium growth, retention, and agency engagement. The role focuses on strategic execution, data-driven decisions, and a strong virtual sales model.

You will coach a high-performing team, oversee CRM-driven forecasting, and collaborate with underwriting and marketing to accelerate growth in key regions while upholding company standards.

Qualifications

• 4-7 years Commercial Lines Sales Leadership preferred.
• Bachelor's Degree preferred.

Responsibilities

• Lead the inside sales organization to drive premium growth, profitability, retention, and agency engagement.
• Develop sales strategies, establish targets, monitor results, and drive accountability across the team.
• Coach, develop, and manage a high-performing sales team with a culture of accountability and continuous improvement.
• Partner with regions, underwriting, and Marketing to align on strategy and execution.

Skills

Sales Leadership

Forecasting

Team Management

Strategic Planning

Education

Bachelor's Degree

Tools

CRM / TalkDesk

Job description

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

What you will do

The Inside Sales Manager provides strategic and operational leadership for the inside sales organization, driving premium growth, profitability, retention, and agency engagement. Through disciplined sales management, team development, data-driven decision making, and cross-functional collaboration, this role ensures consistent execution of sales strategies while advancing the company's virtual sales model and delivering exceptional results across assigned territories and agency partners.

Sales Performance & Execution- Lead the achievement of sales goals, including new and total written premium, policy growth, retention, and profitability; Develop sales strategies, establish clear sales targets and activity expectations, monitor results, and drive accountability across the team; Manage pipeline health, forecasting, and performance reporting to ensure consistent execution and informed decision-making.

Team Leadership & Development- Manage, develop, and coach a team to build a high-performing, results-driven culture; Provide ongoing feedback, training, and performance management to improve sales effectiveness and individual growth; Foster a culture of accountability, high discipline, collaboration, and continuous improvement.

Agency & Territory Strategy- Oversee agency segmentation, assignment, and engagement strategies to maximize coverage and productivity; Align agency strategies with regional priorities to drive targeted growth in key segments and geographies; Strengthen relationships with agencies through consistent engagement and value-added support.

Data, CRM & Operational Excellence- Leverage CRM as the central hub with integration of TalkDesk and related tools for sales activity, call tracking, pipeline management, and performance measure; Analyze sales data and market insights to identify trends, opportunities, and areas for improvement; Drive adoption of tools, reporting, and best practices to enhance productivity and decision-making; Responsible for pre- and post-performance analytics, including campaign, agency, and sales initiative results, to measure effectiveness, and recommend adjustments.

Cross-Functional Partnership- Partner with regional sales team and underwriting teams to align on strategy, appetite, and execution; Collaborate with Marketing to design and execute targeted sequential campaigns that drive agent engagement and production.

Process Improvement & Innovation- Identify and implement process improvements to streamline workflows, enhance efficiency, and improve the agent experience; Support the evolution of the virtual sales model, incorporating new tools, technologies, and best practices; Ensure consistent execution of sales processes and adherence to company guidelines.

Market & Competitive Intelligence- Monitor marketplace trends, competitor activity, and industry developments to inform strategy and positioning; Adjust sales approaches and priorities based on changing market conditions and opportunities.

Performs other duties as assigned.

Conforms with all corporate policies and procedures.

What you need

• 4-7 years Commercial Lines Sales Leadership preferred
• Bachelor's Degree preferred.

Additional Information:

Hybrid

Salary Range:

$106,000 - $145,000

**The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

• This position also comes with eligibility for Variable Compensation Bonus plan

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Business Travel Accident Insurance
• Matching Gifts program
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.