Inside Sales Manager

Lowe's; Mooresville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Lowe’s, headquartered in Mooresville, NC, seeks an Inside Sales Manager to lead a team of inside sales reps focused on expanding spend with Pro customers not assigned to outside reps. You will coach and develop the team, forecast sales, and drive daily task completion to achieve targets.

In this role, you will build strong customer relationships, coordinate with field partners, and implement process improvements to boost Pro sales and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• 5 years of experience in sales management in a leadership capacity.
• 3 years of experience with MS Word, Outlook, Excel and PowerPoint.
• 3 years of CRM experience.

Responsibilities

• Leads the inside sales team, hires and develops talent, sets goals, and drives performance.
• Holds weekly team meetings and 1:1s to coach and monitor progress.
• Accountable for growth of the team’s portfolio to meet sales objectives.
• Provides coaching during virtual customer visits with sales reps.

Skills

Leadership

Sales Management

CRM

MS Office

Education

Bachelor's degree in Business Administration

Tools

CRM

MS Office Suite

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

The primary purpose of this role is to lead a team of inside sales representatives who will grow spend of underserved or inactive Pro customers who are currently not assigned to outside reps or pro-desk associates. This will be accomplished by building relationships with Pro customers and leveraging opportunities to deploy product and account management solutions, resulting in sales gains. Inside sales managers manage the day-to-day operations of Lowe’s inside sales team. They train inside sales associates, prepare regular sales forecasts, and ensure that inside sales associates complete a set number of tasks per day.

Essential Functions

• Provides leadership to the team by attracting and hiring talented individuals, setting goals, and communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, managing performance, providing resources and support as needed, and sponsoring and leading team members through change
• Holds weekly team meetings and 1:1s with the team
• Accountable for the growth of the overall team’s portfolio to drive Pro sales and meet all assigned sales objectives
• Attends virtual customer visits with sales rep to provide coaching
• Proactively assesses, clarifies, and validates customer requirements and satisfaction by engaging key customer accounts in conjunction with sales personnel managed. Provides a management-level point of contact for key customers. Builds and maintains strong customer relationships.
• Builds peer support and strong internal-company relationships with other key leadership positions.
• Establishes productive relationships with field partners based on frequent communication, collaboration, and the effective allocation of time and resources.
• Recommends and implements improvements to current sales processes and procedures as needed
• Addresses and resolves customer issues to drive customer satisfaction
• Ensures inside sales team are utilizing all tools to manage their portfolios included but not limited to CRM

Minimum Requirements

• High school diploma or equivalent
• 5 years of experience in sales management in a leadership capacity
• 3 years of experience with MS Word, Outlook, Excel and PowerPoint
• 3 years of CRM experience

Preferences

• Bachelor’s degree in Business Administration or equivalent experience

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.