Inside Sales Manager

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Lowe’s Companies, Inc., headquartered in Mooresville, NC, seeks an Inside Sales Manager to lead a team of inside sales representatives focused on Pro customers. You will coach, forecast, and align activities to increase Pro spend and strengthen customer relationships.

You will drive team performance, mentor reps, and ensure processes and CRM usage maximize sales outcomes while collaborating with field partners.

Qualifications

• Bachelors preferred; high school diploma or equivalent required.
• 5+ years of sales management in a leadership capacity.
• Proficient in MS Word, Outlook, Excel and PowerPoint; CRM experience required.

Responsibilities

• Provide leadership to the inside sales team, set goals, and coach performance.
• Hold weekly team meetings and 1:1s to drive results.
• Grow the team’s portfolio and meet Pro sales objectives.
• Attend virtual customer visits to coach the team.
• Engage key customer accounts and build strong relationships.
• Collaborate with field partners and improve sales processes.
• Resolve customer issues to drive satisfaction.
• Ensure CRM and tools are used effectively to manage portfolios.

Skills

Sales leadership

Team management

CRM experience

Customer relationship building

Forecasting

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or equivalent

Tools

MS Word

MS Outlook

MS Excel

PowerPoint

CRM software

Job description

Do your Best Work in MooresvilleThis position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration. The primary purpose of this role is to lead a team of inside sales representatives who will grow spend of underserved or inactive Pro customers who are currently not assigned to outside reps or pro-desk associates. This will be accomplished by building relationships with Pro customers and leveraging opportunities to deploy product and account management solutions, resulting in sales gains. Inside sales managers manage the day-to-day operations of Lowe’s inside sales team. They train inside sales associates, prepare regular sales forecasts, and ensure that inside sales associates complete a set number of tasks per day.

Essential Functions:

• Provides leadership to the team by attracting and hiring talented individuals, setting goals, and communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, managing performance, providing resources and support as needed, and sponsoring and leading team members through change
• Holds weekly team meetings and 1:1s with the team
• Accountable for the growth of the overall team’s portfolio to drive Pro sales and meet all assigned sales objectives
• Attends virtual customer visits with sales rep to provide coaching
• Proactively assesses, clarifies, and validates customer requirements and satisfaction by engaging key customer accounts in conjunction with sales personnel managed. Provides a management-level point of contact for key customers. Builds and maintains strong customer relationships.
• Builds peer support and strong internal-company relationships with other key leadership positions.
• Establishes productive relationships with field partners based on frequent communication, collaboration, and the effective allocation of time and resources.
• Recommends and implements improvements to current sales processes and procedures as needed
• Addresses and resolves customer issues to drive customer satisfaction
• Ensures inside sales team are utilizing all tools to manage their portfolios included but not limited to CRM

Minimum Requirements:

• High school diploma or equivalent
• 5 years of experience in sales management in a leadership capacity
• 3 years of experience with MS Word, Outlook, Excel and PowerPoint
• 3 years of CRM experience

Preferences:

• Bachelor's degree in Business Administration or equivalent experience

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.