Inside Sales Manager

Harrington Process Solutions; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

J2 Resources, a Harrington Company, seeks a hands-on Inside Sales Manager to lead and develop the inside sales team while driving sales growth, customer responsiveness, and operational excellence.

You'll have a direct impact on team performance, customer experience, and branch growth, partnering with Branch Manager on staffing and workload, and collaborating across departments to ensure a seamless customer journey. A mix of coaching, analytics, and leadership will be essential in this role.

Qualifications

• 5+ years of inside sales experience.
• 2+ years of experience leading or managing a sales team.
• Strong coaching and people-development skills.
• Proven ability to analyze sales performance and make sound business decisions.
• Experience with CRM and ERP systems; NetSuite experience is a plus.
• Strong communication, organization, negotiation, and problem-solving skills.
• Collaborative, hands-on leadership style in a fast-paced environment.
• Bachelor's degree preferred or equivalent professional experience.

Responsibilities

• Lead, coach, and develop the inside sales team, providing ongoing feedback, training, and support.
• Partner with the Branch Manager on staffing, workload management, and hiring needs.
• Drive sales growth by strengthening existing customer relationships and identifying new business opportunities.
• Monitor sales activity, KPIs, pipeline, and team performance to identify opportunities and ensure goals are met.
• Partner across outside sales, operations, warehouse, shipping, and customer service to deliver a seamless customer experience.
• Build strong relationships with customers, vendors, and internal business partners.
• Support sales strategies and initiatives focused on revenue growth, market share, and profitability.
• Maintain accurate information in NetSuite and ensure consistent processes and accountability across the team.

Skills

Inside sales

Leadership

Sales analytics

CRM

NetSuite

Education

Bachelor's degree

Tools

NetSuite

CRM systems

Job description

J2 Resources, a Harrington Company, is looking for a hands-on Inside Sales Manager to lead and develop our inside sales team while driving sales growth, customer responsiveness, and operational excellence.

This is a great opportunity for a leader who enjoys developing people, building customer relationships, and working closely with sales and operations to keep the business moving. You'll have a direct impact on team performance, customer experience, and branch growth.

What You'll Do

• Lead, coach, and develop the inside sales team, providing ongoing feedback, training, and support.
• Partner with the Branch Manager on staffing, workload management, and hiring needs.
• Drive sales growth by strengthening existing customer relationships and identifying new business opportunities.
• Monitor sales activity, KPIs, pipeline, and team performance to identify opportunities and ensure goals are met.
• Partner across outside sales, operations, warehouse, shipping, and customer service to deliver a seamless customer experience.
• Build strong relationships with customers, vendors, and internal business partners.
• Support sales strategies and initiatives focused on revenue growth, market share, and profitability.
• Maintain accurate information in NetSuite and ensure consistent processes and accountability across the team.

What We're Looking For

• 5+ years of inside sales experience, preferably within distribution, industrial products, or a related industry.
• 2+ years of experience leading or managing a sales team.
• Strong coaching and people-development skills.
• Proven ability to analyze sales performance and make sound business decisions.
• Experience with CRM and ERP systems; NetSuite experience is a plus.
• Strong communication, organization, negotiation, and problem-solving skills.
• A collaborative, hands-on leadership style and the ability to thrive in a fast-paced environment.
• Bachelor's degree preferred or equivalent professional experience.