Inside Sales Lead: E-Commerce

Melroc Group; West Henrietta, New York (NY, NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision health plans

Health savings account (HSA)

Vacation, PTO, and 10 paid holidays

Opportunities for advancement

Support for continuing education

Community and industry involvement

Job summary

A growing e-commerce firm in West Henrietta, NY is seeking an Inside Sales Lead to enhance online sales and lead the inside sales and customer support team. This hands-on position involves mentoring team members, managing customer communications, and collaborating with other departments to ensure effective order fulfillment. Ideal candidates should possess 2–5 years of inside sales experience, strong communication skills, and proficiency in Excel and QuickBooks. Enjoy generous health benefits, a supportive culture, and opportunities for advancement.

Qualifications

• 2–5 years of inside sales experience, preferably in e-commerce.
• Strong interpersonal and leadership skills are essential.
• Organized, detail-oriented, driven by results.

Responsibilities

• Lead and mentor the inside sales team to meet sales targets.
• Manage customer inquiries and provide technical support.
• Collaborate with marketing to enhance sales strategies.

Skills

Inside sales experience

Communication skills

Leadership skills

Detail-oriented

Proficient in Excel

Knowledge of social media

Bilingual in Spanish

Tools

QuickBooks

Job description

*Please note that this is a full time, in-office role. The successful candidate will be able to commute daily to our West Henrietta, NY location*

Company Overview

Buildcorp Direct, part of Duraframe Solutions, provides the construction industry with high-quality products at unbeatable prices. Our online platform delivers innovative solutions that reduce project costs and improve job-site efficiency. From steel framing and interior contracting supplies to doors, tools, and specialized framing solutions, our diverse inventory supports projects of all sizes. We thrive in a fast-paced, collaborative environment where initiative, creativity, and problem-solving are valued. Every team member has the chance to make a real impact and grow their skills.

Position Overview

We are looking for a proactive Inside Sales Lead – E-Commerce to grow our online sales and lead the inside sales and customer support team. In this hands‑on role, you will mentor and guide your team, manage customer communications across multiple channels, and work closely with other departments to ensure smooth order fulfillment. This is an exciting opportunity to shape our e-commerce strategy, take ownership of results, and make a real difference in the success of Buildcorp Direct.

Key Responsibilities

Sales Leadership and Team Management

• Lead, mentor, and support the inside sales team to meet and exceed sales targets
• Develop and implement strategies to drive online sales growth
• Allocate tasks efficiently and provide support as needed

Customer Engagement and Order Management

• Handle customer inquiries, provide quotes, and offer technical support
• Engage with customers via phone, email, and live chat to create a positive shopping experience
• Maintain accurate sales data, reports, and order records

Collaboration and Strategy

• Partner with marketing and operations to align campaigns with sales initiatives
• Analyze sales data and market trends to identify growth opportunities
• Share ideas to improve team performance and customer satisfaction

Qualifications and Skills

• 2–5 years of inside sales experience, preferably in e-commerce
• Strong interpersonal, communication, and leadership skills
• Organized, detail-oriented, and driven by results
• Proficient in Excel, QuickBooks, and social media
• Knowledge of the construction industry is a plus
• Bilingual in Spanish preferred but not required
• Honest, trustworthy, and able to maintain sensitive, confidential information

What We Offer

• Medical, dental, and vision health plans with generous employer contributions
• Supplemented health savings account (HSA)
• Vacation, PTO, and 10 paid holidays per year
• Opportunities for advancement based on performance, personal growth, and cultural fit
• A team-oriented culture that supports continuing education and career growth
• Strong support for volunteer, community, and industry involvement