Inside Sales Intake Specialist Position

SERVPRO of Vacaville / Dixon; Ames (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k)

401(k) matching

Competitive salary

Training & development

Opportunity for advancement

Job summary

SERVPRO of Vacaville / Dixon is seeking an Inside Sales Intake Specialist for an office-based role. You will be the primary contact for residential and commercial customers facing emergency property damage, combining empathetic service with consultative sales to qualify leads and book mitigation or restoration jobs.

You will log loss details in the CRM, coordinate with franchise teams, and pass large commercial leads to the Business Development Team.

Qualifications

• Minimum 1–2 years in customer service, call center environments, or inside sales roles.
• Strong written and verbal communication to handle stressed callers.
• Ability to learn CRM and ticketing software.
• Empathetic, professional phone demeanor during emergencies.

Responsibilities

• Manage Inbound Inquiries: Answer incoming phone calls and digital requests from property owners experiencing water, fire, or mold emergencies.
• Qualify & Convert Leads: Assess customer needs and convert inquiries into scheduled emergency jobs.
• Document Claim Details: Log loss information and insurance data into the CRM system.
• Dispatch Production Teams: Coordinate with local franchise production managers for fast deployment of restoration crews.
• Collaborate with Sales: Pass large or specialized commercial leads to the Business Development Team for follow-up.
• Follow Up: Track open leads through the intake funnel to ensure customer satisfaction.

Skills

Customer service

Active listening

Sales aptitude

Communication

Adaptability

Data entry speed

Education

High school diploma or GED

Tools

CRM software

Ticketing software

Job description

Professional development

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Servpro offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

As the Inside Sales Intake Specialist Position serves as the primary point of contact for residential and commercial customers facing emergency property damage.

This office-based role combines empathetic customer service with consultative sales to qualify emergency leads, overcome customer objections, and book mitigation or restoration jobs.

Key Responsibilities

• Manage Inbound Inquiries: Answer incoming phone calls and digital requests from property owners experiencing water, fire, or mold emergencies.
• Qualify & Convert Leads: Assess customer needs through active listening, pitch appropriate restoration services, and convert inquiries into scheduled emergency jobs.
• Document Claim Details: Log precise loss information, caller details, and insurance data into the corporate CRM system.
• Dispatch Production Teams: Coordinate with local franchise production managers to ensure fast deployment of restoration crews to the loss site.
• Collaborate with Sales: Pass specialized or large-loss commercial leads to the field-based Business Development Team for follow-up.
• Follow Up: Track open leads and guide property owners through the initial intake funnel to ensure customer satisfaction.

Position Requirements

• High school diploma/GED (preferred)
• Experience: Minimum of 1–2 years in customer service, call center environments, or inside sales roles.
• Communication: Strong active listening skills paired with an empathetic, professional phone demeanor to handle stressed callers.
• Sales Aptitude: Ability to implement conversion strategies, overcome pricing or timing objections, and close sales.
• Tech Literacy: Proficiency with CRM systems, ticketing software, and fast data entry.
• Adaptability: Capability to multitask and stay calm under pressure in a fast-paced, emergency-driven disaster recovery environment.

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.