Inside Sales Engineer Job Description

Instrumentation And Controls Llc; Chandler (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Competitive salary

Dental insurance

Vision insurance

Job summary

Instrumentation and Controls, LLC (IAC) is seeking an Inside Sales Engineer in Chandler, AZ to grow existing customers and cultivate new ones, collaborating with account managers to meet monthly quotas at gross margin.

You will handle inquiries, process orders in NetSuite CRM/ERP, provide product and technical information, and follow up to ensure customer satisfaction through add‑on sales and timely delivery.

Qualifications

• Bachelor's in engineering strongly preferred; assoc. degree acceptable in technical/business.
• Minimum 2 years in similar role if no engineering degree; 1 year in progressive role (2 preferred).
• Product/applications experience required; knowledge of MS Office and distribution software.
• Wholesale distribution experience and knowledge of industrial/municipal markets a plus.
• Excellent customer service, time management, interpersonal and analytical skills.

Responsibilities

• Grow existing customers and develop new accounts with account managers.
• Cross-sell, up-sell, and add-on sales to meet monthly quotas and improve margins.
• Process orders, quotes, returns in NetSuite CRM/ERP and maintain records.
• Provide accurate product and technical information in a timely manner.
• Follow up on quotations and ensure delivery and customer satisfaction.

Skills

Customer service

Communication

Technical knowledge

MS Office

Distribution software

Industrial markets understanding

Education

Bachelor's degree in engineering

Associate degree in a technical field or business

Tools

NetSuite CRM/ERP

Microsoft Office

Job description

Benefits:

• Health insurance
• Paid time off
• Competitive salary
• Dental insurance
• Vision insurance

Inside Sales Engineer Job Description

JOB TITLE: Inside Sales Engineer

JOB SUMMARY: The Inside Sales Engineer will work cooperatively with account managers and other employees of IAC to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. KEY RESPONSIBILITIES: Generate new and repeat sales and increase sales and average order size by cross‑selling, up‑selling, add‑on sales and services as well as offering promotional sale items Recommend alternate products based on cost, availability, or specifications, and provide product and technical information in a timely manner Proactively recommend correct products and solutions needed by the customer to increase customer satisfaction and improve transaction profitability Accurately process customer transactions such as orders, quotes, or returns in IAC’s NetSuite CRM/ERP and our manufacturers. Provide accurate information regarding availability of in‑stock items, keep customer and contact records up to date and accurate in NetSuite CRM/ERP Follow up with customers to review quotations and ensure we have met all their expectations, and perform ongoing follow ups to resolve any complaints Fill requests for catalogs, information, or samples, and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Remain current on consumer preferences by attending sales meetings, vendor training, trade shows, or reading trade journals, and educate customers about terminology, features and benefits of products

MINIMUM JOB REQUIREMENTS: Bachelor’s degree in engineering strongly preferred Associate degree in a technical field or business concentration as a minimum. Minimum 2 years in similar position if no engineering degree Minimum 1 year in a progressive position (2 years preferred) Product/applications experience required. Knowledge of Microsoft Office and distribution software. Wholesale distribution experience preferred, and knowledge of industrial and municipal markets is a plus! Excellent customer service skills, time management, interpersonal skills, problem solving, analytical ability The ability to work effectively and with others in a fast‑paced environment

JOB LOCATION: Chandler, Arizona

PHYSICAL REQUIREMENTS: This position is primarily a desk job but may require some periods of standing/walking and or lifting packages that are received in the warehouse.

COMPENSATION & BENEFITS: Competitive wages: base salary + commission Comprehensive healthcare Generous paid time off and holidays Ongoing training and professional development

About Us:

Instrumentation and Controls, LLC (IAC) is a manufacturer’s representative (rep) that specializes in instrumentation, process controls, valves, actuators, safety systems, as well as engineered systems. IAC is recognized as one of the strongest instrumentation and process controls rep firms in the southwest. From simple to complex applications, IAC offers a broad scope of products and services in mechanical, electrical, instrumentation to customers in the oil and gas, mining, chemical, environmental, life science, food & beverage, and water & wastewater markets in Arizona, New Mexico, El Paso, Texas, and Clark County, Nevada.