Inside Sales Engineer II

HTS Thermal; Mesa (AZ); On-site; USD 47,000 - 77,000; Full time

Job summary

HTS Thermal in Mesa, Arizona seeks an Inside Sales Engineer II to support heat tracing products, engineered systems, and technical services.

You will quote prices, prepare material takeoffs, manage customer communications, track opportunities and orders, and collaborate with Product Management, Engineering, and Manufacturing.

This role emphasizes reading basic drawings, using design tools, and growing technically and commercially with our on-site team.

Qualifications

• Ability to read and interpret basic mechanical and electrical drawings.
• Experience with quotations and material takeoffs.
• Strong organizational and time-management skills.
• Customer-focused with strong communication.

Responsibilities

• Develop quotations for standard heat tracing applications.
• Prepare basic heat trace bills of material from drawings.
• Track assigned quotations and sales orders from receipt through completion.
• Support sales growth initiatives within assigned accounts and territories.
• Follow up on open quotations and project opportunities.

Job description

Reports To:

Product Management Manager or Assigned Supervisor

Compensation Range:

$47,000 - $77,000 annually, depending on qualifications, experience, and demonstrated capabilities

Position Summary

HTS Thermal is seeking an energetic, customer-focused, and technically capable Inside Sales Engineer II to support the continued growth of our heat tracing products, engineered systems, and technical services business.

The Inside Sales Engineer II serves as a primary point of contact for assigned distributors, contractors, OEMs, and end users. This individual will be responsible for developing quotations, preparing basic heat trace bills of material, managing customer communications, tracking assigned opportunities and orders, and supporting the successful execution of sales activities from initial inquiry through project completion.

The position requires the ability to review and interpret basic mechanical and electrical drawings and utilize HTS pricing tools, established design standards, and product selection resources to prepare quotations for standard heat tracing applications. This role is intended for individuals with foundational engineering, architecture, construction, or technical sales skills and offers significant opportunities for technical and professional development.

The successful candidate must possess strong interpersonal and communication skills, as this is a highly customer-facing position requiring routine interaction with distributors, contractors, engineers, purchasing personnel, project managers, and end users.

Technical, commercial, and execution support will be provided by HTS Product Management, Engineering, Manufacturing, and Field Technical Services personnel. While independent decision-making is expected for routine assignments, complex technical applications will be supported by senior resources within the organization.

• Serve as a primary point of contact for assigned customer and distributor accounts.
• Build and maintain professional relationships through timely communication and responsive customer service.
• Respond to customer inquiries regarding products, pricing, availability, lead times, quotations, and order status.
• Conduct proactive follow-up on quotations, orders, and customer requests.
• Assist customers in identifying products and solutions suitable for their applications.
• Coordinate with internal teams to ensure customer expectations are communicated and met.
• Maintain a professional and customer-focused approach in all communications.
• Utilize HTS pricing tools to prepare and issue commercial quotations.
• Develop basic heat trace bills of material from customer-provided drawings and specifications.
• Review customer documents and determine material requirements for standard applications.
• Generate pricing packages and supporting documentation.
• Support sales growth initiatives within assigned accounts and territories.
• Identify opportunities for additional product sales and cross-selling opportunities.
• Follow up on open quotations and project opportunities.

Technical Application Support

• Read and interpret basic mechanical drawings, P&IDs, piping layouts, equipment drawings, and electrical drawings.
• Utilize established HTS design guidelines and product selection tools.
• Assist with standard freeze protection and temperature maintenance applications.
• Prepare preliminary material takeoffs and product selections.
• Coordinate with engineering personnel when advanced calculations or design support are required.
• Identify situations requiring escalation to senior engineering resources.

Order Management & Project Coordination

• Track assigned quotations and sales orders from receipt through completion.
• Monitor order status and coordinate with Materials Management and Operations teams.
• Communicate order progress and delivery schedules to customers.
• Assist in resolving routine order issues and customer concerns.
• Maintain organized records of customer communications, quotations, and orders.
• Help ensure accurate execution of customer requirements.

Administrative Responsibilities

• Maintain CRM records and customer activity documentation.
• Update opportunity tracking information and sales activity records.
• Support reporting requirements and sales metrics.
• Participate in internal meetings, training programs, and company initiatives.
• Follow established company procedures and quality standards.
• Perform other duties as assigned.

Required Qualifications

Education

One of the following is preferred:

• Associate Degree in Engineering Technology, Construction Technology, Architecture, or related field
• Bachelor's Degree in Engineering, Engineering Technology, Architecture, Construction Management, or related discipline
• Current enrollment in an Engineering, Engineering Technology, Architecture, or Construction Management program with relevant work experience

Equivalent combinations of education, experience, and demonstrated technical aptitude may be considered.

Technical Skills

• Ability to read and interpret basic mechanical drawings.
• Ability to read and interpret basic electrical drawings.
• Ability to perform basic material takeoffs.
• Ability to learn and apply HTS heat tracing product knowledge.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.

Computer Skills

• Proficiency with Microsoft Office applications, including:
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Ability to learn CRM, ERP, and quoting software systems.
• Ability to work effectively within a digital business environment.

Communication Skills

• Professional telephone and video meeting etiquette.
• Comfortable presenting information to customers and internal teams.
• Ability to develop positive working relationships with customers and colleagues.
• Capable of explaining technical concepts in a clear and professional manner.

Professional Skills

• Strong organizational skills.
• Effective time management abilities.
• Ability to manage multiple priorities simultaneously.
• Customer-service mindset.
• Self-motivated and dependable.
• Ability to work collaboratively within a team environment.

Preferred Qualifications & Professional Development Expectations

The following qualifications are beneficial but are not prerequisites for employment . Candidates who do not currently possess experience in these areas may still be considered provided they demonstrate the aptitude, initiative, and willingness to develop proficiency through training, mentoring, and practical experience.

Preferred qualifications include:

• Experience with industrial electrical systems.
• Experience in technical sales or inside sales environments.
• Experience preparing material takeoffs, estimates, or quotations.
• Familiarity with industrial construction practices.
• Familiarity with heat tracing products and applications.
• Experience utilizing AutoCAD or similar CAD software.
• Experience using CRM systems.
• Experience working within ERP business systems.
• Experience supporting distributors, contractors, OEMs, or industrial customers.

Successful candidates must demonstrate the potential and willingness to develop competency in these areas as part of their ongoing professional development and career growth within HTS Thermal.

Support Structure

The Inside Sales Engineer II is expected to independently perform routine quotation, customer communication, account management, and order tracking activities.

Guidance, mentoring, and technical support will be available from:

• Product Management
• Manufacturing
• Field Technical Services

The position is not expected to independently engineer complex heat tracing systems but should possess the foundational technical aptitude necessary to support standard applications and recognize when additional assistance is required.

Working Conditions

• Primarily office-based position located in Mesa, Arizona.
• Standard business hours with occasional flexibility required to support customer needs.
• Less than 10% travel for customer visits, distributor meetings, training events, trade shows, or company meetings.
• Frequent customer interaction through phone, email, video conferencing, and in-person meetings.

Key Performance Indicators

Performance may be measured using the following metrics:

• Quote response time
• Quote accuracy
• Quote-to-order conversion rate
• CRM compliance
• Account growth within assigned customers
• Team collaboration and support
• Professional development and technical proficiency

This position is intended to serve as both a productive customer-facing sales support role and a development position for future technical and commercial leaders within HTS Thermal.

The successful candidate will gain exposure to engineering, estimating, product management, sales, manufacturing, and field technical services, creating opportunities for long-term advancement within the organization.