Inside Sales Engineer - Aftermarket

Atlas Copco Group; Rock Hill (SC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Atlas Copco in Rock Hill, SC is seeking an Inside Sales Aftermarket professional to drive growth in service and parts by supporting sales initiatives and building strong customer relationships.

You will maintain CRM records, respond to inquiries, generate leads, qualify opportunities, and collaborate with Regional Aftermarket Sales Managers to grow market share across channels.

The role is hybrid—work remotely one day per week and four days on-site at our Rock Hill office.

Qualifications

• Bachelor's degree preferred in Marketing, Business Administration, Engineering, or related field.
• 1-2 years of related work experience in capital equipment or service sales preferred.
• Valid driver's license with acceptable driving record.

Responsibilities

• Maintain accurate CRM records including leads, opportunities, customer interactions, sales proposals, pipeline activity, and business development initiatives.
• Respond promptly to inquiries from customers, distributors, and the sales team.
• Utilize the CRM system to prepare sales proposals, track opportunities, and ensure follow-through on sales activities.
• Lead generation and campaign execution through targeted email campaigns and reports.
• Qualify and nurture leads, transitioning opportunities to Regional Sales Managers.
• Support business development initiatives to expand market reach and revenue growth.
• Build awareness of multibrand service offerings across all sales channels.
• Upsell accessories, fluids, consumables, and service kits to existing customers.
• Manage quotations for multi-brand equipment repairs from inquiry to completion.
• Develop relationships with customers through proactive account management.

Skills

CRM platforms

Microsoft Office Suite

English reading

Business writing

Problem solving

Education

Bachelor's degree in Marketing, Business Administration, Engineering, or related field

Tools

CRM system

Job description

As an Inside Sales Aftermarket professional, you will drive sustainable, profitable growth within the service and parts business by supporting sales initiatives, developing customer relationships, and identifying new business opportunities. You will play a key role in enhancing customer satisfaction, expanding aftermarket sales, and supporting Atlas Copco's commitment to being “First in Mind – First in Choice.”

Job Responsibilities:

Maintain accurate and up-to-date CRM records, including leads, opportunities, customer interactions, sales proposals, pipeline activity, and business development initiatives.

Respond promptly to inquiries from customers, distributors, and the sales team.

Utilize the CRM system to prepare sales proposals, track opportunities, and ensure consistent follow-through on sales activities.

Lead Generation & Campaign Execution

Generate new sales leads through targeted email campaigns, down lists, D&B, FleetLink, and service center reports.

Qualify and nurture leads, identifying and transitioning key sales opportunities to Regional Sales Managers (RSMs).

Support business development initiatives aimed at expanding market reach and driving revenue growth.

• Build market awareness of PTNA's current and future multibrand service offerings, including Shop Service, Field Service, Refresh, and Refurbishment, across all sales channels.

Upselling & Quotation Management

Proactively identify opportunities to upsell accessories, fluids, consumables, and service kits to existing customers.

Manage quotations for multi-brand equipment repairs from initial inquiry through completion.

Identify additional sales opportunities through ongoing customer engagement and account management.

• Support the growth of the parts, kits, and lubricants business within dealer channels and assigned accounts in partnership with Regional Aftermarket Sales Managers.

Conduct post-delivery follow-up calls to ensure customer satisfaction and identify additional sales opportunities.

Prepare parts proposals upon request and serve as a liaison between customers and internal teams.

Develop and maintain strong relationships with existing customers through proactive account management and responsiveness to customer needs.

Internal Collaboration & Reporting

Support the Business Line Manager (BLM) and management team with reporting, special projects, and strategic initiatives.

Assist the Vice President with market analysis, pricing evaluations, and monitoring competitor activities.

Collaborate with internal teams to support sales objectives and enhance the overall customer experience.

Participate in product, application, and professional development training to strengthen industry knowledge and job-related skills.

• Collaborate with Regional Aftermarket Sales Managers, Service Managers, and Service Technicians to develop new service offerings and provide customers with accurate, up-to-date equipment information.

To succeed, you will need

A bachelor's degree in Marketing, Business Administration, Engineering, or a related field is preferred. An equivalent combination of education and relevant experience will also be considered.

To be successful in this position, you will need:

1-2 years of related work experience in capital equipment or service sales is preferred.

A valid driver's license with an acceptable driving record.

Desired Skills:

Computer Skills:

• Must have working knowledge of computer and smart phone applications including Microsoft Office Suite; experience and proficiency with CRM platforms is desirable.

Language & Reasoning Ability:

• Ability to read English, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
• Ability to write detailed reports and business correspondence as required to effectively convey meaning and influence.
• An ability to effectively present complex information and respond to questions from groups of managers, clients, customers and the public.
• Apply common sense understanding to carry out instructions furnished in written, oral, diagram and/or schedule form.
• Ability to solve problems and handle different situations where there are limited set rules.

In return, we offer

We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

We are fully committed to being a part of the solution for a better tomorrow. That’s why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society.

Learn more at www.atlascopcogroup.com

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely 1 day a week and being on-site 4 days a week at our office in Rock Hill, South Carolina (USA).

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us.

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Chicago Pneumatic offers power tools, air compressors, generators, light towers and hydraulic equipment. Founded in 1901, this brand has a rich history of products with lasting customer value, engineered for performance. Purchasing Chicago Pneumatic’s solutions means buying into a legacy of durability, trust and operator comfort. Combined with global reach, this brand also ensures local support for customers. The people at Chicago Pneumatic are passionate about delivering high-performing technology, solving customer problems and keeping businesses running smoothly. Chicago Pneumatic is a brand within Atlas Copco Group.