Inside Sales Engineer

Johnson Controls, Inc.; Waynesboro (Franklin County); Remote; USD 55,000 - 75,000; Full time

Job summary

Join Johnson Controls, a global leader in sustainable buildings, as you provide technical support in refrigeration technologies. This role offers opportunities for growth while working in a collaborative environment that values diverse perspectives. Enjoy a comprehensive benefits package and participate in a culture that promotes your overall wellbeing.

Benefits

Competitive salary

Generous paid vacation and holidays

Comprehensive benefits package

Encouraging team environment

On-the-job training

Zero Harm policy

Employee discount programs

Qualifications

• Minimum of a technical Bachelor's degree (Engineering Degree preferred).
• Proficiency with MS Office programs.
• One to three years of experience in industrial or ammonia refrigeration preferred.

Responsibilities

• Provide technical support focused on refrigeration technologies.
• Assist in developing working relationships for effective team collaboration.
• Deliver customer service for order management and pricing discrepancies.

Skills

Technical Support

Communication Skills

Analytical Skills

Problem-solving Skills

Education

Bachelor's Degree in Engineering

Tools

MS Office

Job description

Advance your careerwith the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary
• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
• On-the-job and cross-training opportunities
• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What you will do
Under general supervision, you will be primarily responsible for providing technical support with a focus on refrigeration technologies, product selection assistance, written proposals, and order entry documents. This will be conducted in close cooperation with District Sales Managers to provide customer-centric support to contractors, consulting engineers, and end users.

How you will do it
• Provide efficient technical, commercial, and pricing support to field sales personnel and customers, leveraging your knowledge of refrigeration systems.
• Deliver commercial information relating to production lead times and schedules.
• Develop and maintain working relationships to gather and share information with various stakeholders, including customers, business partners, and colleagues in sales, order management, price administration, product management, and engineering.
• Organize opportunity support documentation to facilitate effective collaboration among the team, enhancing customer support as projects evolve.
• Pursue continuous personal development through assigned training modules and on-the-job mentoring, aiming to broaden your expertise in industrial refrigeration technologies.
• Provide high-quality customer service when issues arise related to order management, quality concerns, pricing discrepancies, and product application support.

What We Look For
Required
• A minimum of a technical Bachelor’s degree (Engineering Degree highly preferred).
• Proficiency with MS Office programs (MS Word, MS Excel, MS PowerPoint), internet software, and email.

Preferred
• One to three years of experience in industrial or ammonia refrigeration is highly preferred.
• Excellent communication skills.
• Strong analytical and problem-solving skills.
• Willingness to travel as required based on assignments

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