Inside Sales Dispatcher

Mr. Handyman of E. Nashville & Hendersonville; Byram (MS); On-site; USD 25,000 - 28,000; Full time

Job summary

Mr. Handyman of E. Nashville & Hendersonville in Mississippi seeks an Office Professional for Inside Sales and Dispatching to manage inquiries, organize work for Service Professionals, and schedule projects.

You will communicate with customers, guide them through their projects, and strive to wow every client with a reliable, friendly experience. Strong organization, multitasking, and proficiency with Office/Excel are required.

Qualifications

• 2+ years in an office setting and strong communication skills.
• Proven ability to manage schedules and coordinate with service teams.
• Detail-oriented, organized, and capable of independent work.

Responsibilities

• Lead management and scheduling – handle inbound/outbound communications and schedule our Service Professionals.
• Make recommendations and manage expectations with customers throughout projects.
• Create Life-Long Customers by delivering a best-in-class experience according to the Mr. Handyman Way.

Skills

Inside sales

Customer service

Scheduling

Multitasking

Office software

Excel

Phone skills

Tools

Office 365

Excel

Job description

104 Southpoint Drive, Byram, Mississippi, 39272, US

Why You’ll Want to Join Our Team at Mr. Handyman

• Competitive pay $18-$20 an hour
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events

Your Responsibilities as an Office Professional, Inside sales and dispatching

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role

• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.