Inside Sales Development Rep

Tri-Lift Industries Inc; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Tri-Lift Industries Inc. in Charlotte, NC, is seeking an Inside Sales Development Representative (ISDR) to drive revenue growth and customer profitability. You will act as a consultant, manage an assigned territory, and work with clients to deliver equipment and service solutions.

The role emphasizes proactive prospecting, CRM discipline, and consistent follow-up, with training and incentives to support performance and career growth within the sales organization.

Qualifications

• Four year college degree or equivalent experience required.
• Proven ability to execute consultative solution sales.
• Strong communication and business acumen for client interactions.
• Experience with CRM systems and standard office tools.

Responsibilities

• Place 20–30 calls daily to existing customers to follow up and update CRM data.
• Make 40 prospecting calls daily to new accounts to generate quotes.
• Use CRM to schedule days/weeks in advance and track activity.
• Attain sales quota by selling equipment and aftermarket services.
• Develop and present proposals to customers to aid sales.
• Create and maintain new accounts while growing existing base.
• Report sales activity and customer/competitive information regularly.
• Execute sales campaigns and leads according to requirements.
• Complete training and participate in ongoing sales meetings.

Skills

Communication skills

Consultative selling

Account management

Business acumen

Education

Bachelor's degree or equivalent

Tools

CRM tools

Outlook

PowerPoint

Excel

Job description

Description

JOB SUMMARY

As a Inside Sales Development Representative (ISDR), you will be an essential contributor to our success, and we will look to you to not only grow our revenue and reputation but to help our customers and clients increase their own profitability. It is expected you will take ownership of the company’s efforts in the market segment in an assigned geographic area. The ISDR will act as a consultant to clients offering a variety of solutions, creating a better customer service experience, and overall drive the sales department to a higher level of success.

To help you succeed, we provide competitive salary and benefits, excellent incentive-based rewards that reflect your performance, extensive product training, an assigned territory, and a high-profile career path for successful performers.

ESSENTIAL DUTIES:

• 20-30 phone calls per day to a current customer base in assigned territory to follow up on previous sales, new account set up, gather account information and update CRM system with new contact information.
• 40 prospecting phone calls per day to new potential customer accounts to introduce yourself, gather account information, schedule appointments, and generate quotes.
• Daily CRM usage to build a schedule days/weeks in advance.
• Sold Quota Attainment - Achieve the assigned total lead/sold quota for target customers, competitive and non-users.
• Marketing of sales of all equipment and services offered by the company.
• Create new accounts and maintain the existing account base.
• Sales Activity Reporting - Ensure the timely/accurate recording, tracking, and reporting of all sales activities and customer/competitive information through ongoing usage of approved sales automation tools - i.e., CRM.
• Quote Management - Represent the company in a professional manner, personally develop and present proposals to customers to aid in the sale of equipment and aftermarket services.
• Sales Execution - Based on direction established by customer marketing and the Corporate Sales Manager, execute sales contacts based on campaign requirements, sales leads, and other sales execution requirements.
• Personal Development & Training - Take personal accountability to complete all assigned training, certification, and personal development requirements as required.
• Participate in all sales training and meetings.

Requirements

• Strong knowledge of the Material Handling Industry is preferred but not required.
• Use of Customer Relationship Management (CRM) tools.
• Good knowledge and use of Outlook, PowerPoint, and Excel.
• Effective communication skills for dealing with internal and external customers.
• Four (4) year college degree with a high level of business acumen and or equivalent experience required.
• Ability to build a schedule and adhere to that schedule. Documented plan in the CRM system for communication, visibility, and accountability.
• Proven ability to personally execute the solutions sales process, developing new and building account relationships to consistently achieve and exceed sales goals and business results. To completely understand and practice a consultative sales approach.