Inside Sales & Customer Support Specialist

Triangle Fastener Corporation; Fort Lauderdale (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Triangle Fastener Corporation in Fort Lauderdale, FL is seeking an Inside Sales Representative to serve as the first point of contact for walk-in, phone, and email inquiries, supporting both individual customers and the Outside Sales team.

This full-time clerical role emphasizes customer-first service, accurate quotes, order processing, and collaboration with warehouse staff to keep projects on track.

Qualifications

• Proficient in Microsoft Office Suite.
• Strong multitasking and time management skills.
• Excellent communication skills, written and verbal.
• Collaborative mindset with problem-solving abilities.
• Ability to learn and operate company software, including CSD.
• Customer-centric mindset with a commitment to delivering on promises.

Responsibilities

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries.
• Handling walk-in sales and guiding customers through product selections.
• Entering and processing orders with precision and speed.
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand.
• Coordinating delivery schedules and providing updates to customers.
• Supporting the Outside Sales team by managing backend processes and customer follow-ups.
• Maintaining a clean and professional showroom and promoting featured products.
• Addressing and resolving customer issues proactively and professionally.
• Preparing and sending product samples, catalogs, and credit applications.
• Reviewing open sales reports and ensuring data integrity.
• Pulling counter orders as needed to ensure timely customer service.

Skills

Microsoft Office Suite

Customer service

Multitasking

Verbal & written communication

Problem solving

Learn company software (CSD)

Education

High School Diploma or GED

Associate's degree in business or sales

Tools

CSD

Job description

Triangle Fastener Corporation in Fort Lauderdale, FL is seeking an Inside Sales Representative to serve as the first point of contact for walk-in, phone, and email inquiries, supporting both individual customers and the Outside Sales team.

This full-time clerical role emphasizes customer-first service, accurate quotes, order processing, and collaboration with warehouse staff to keep projects on track.