Inside Sales Customer Success Manager (Canada Territory)

Thermo Fisher Scientific; United States; Remote; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plan

Paid time off (PTO) and holidays

Parental leave

401(k) retirement plan

ESPP buy-up

Job summary

Thermo Fisher Scientific Inc. is seeking a Customer Success Manager (Inside Sales) to cover the Canada territory, focusing on selling service products such as warranty extensions, maintenance, service contracts, and qualifications.

The role requires building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals. Travel up to 25% may be required.

Qualifications

• 3-5 years of sales experience with proven ability to qualify opportunities and close deals.
• Strong negotiation and communication skills.
• Experience in corporate/matrix organizations is preferred.

Responsibilities

• Inside Sales: sell service products such as warranty extensions, maintenance and service contracts, and qualifications; implement promotions.
• Provide intensive customer support with Service Contract Specialists and Service leaders; travel up to 25% as needed.
• Manage contract renewals: track deadlines, develop proposals, and grow existing business.
• Acquire and consult with customers for service product sales.
• Prepare sales reports, statistics, and forecast summaries.
• Use SAP, Cloud for Service (C4S), and Salesforce for quotes and activity logging.
• Build and maintain long-term relationships via meetings, calls, and email communications.
• Aim to achieve annual and quarterly financial goals.

Skills

Sales experience

Negotiation

Communication

Time management

Education

Bachelor's degree in Business, Science, Finance or equivalent

Tools

SAP ERP

CRM systems

Salesforce (SFDC)

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

Division Summary

Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.

Position Summary

This role will cover the Canada territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.

What Will You Do?

• Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
• Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
• Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.
• Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
• Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
• System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
• Relationship Building: Build and maintain close and long‑term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
• Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Minimum Requirements / Qualifications:

• Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
• Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
• Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
• Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
• Personal Attributes: High self‑motivation, team spirit, flexibility, and a positive demeanor.
• Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
• IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
• Travel: Ability to travel to customer locations up to 25%; includes overnight travel
• Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement

Compensation and Benefits

The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long‑term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards