Inside Sales & Customer Success Lead

akesafetyequipment; Rochester (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

AKE Safety Equipment is seeking an Inside Sales & Customer Success Representative to lead regional sales coordination and customer relations across our national network. You will drive service excellence, manage orders, RMAs, and reporting, and partner with sales reps to reach growth goals.

You will need strong problem-solving, CRM skills, and a track record in customer service and sales, with a preference for industrial/technical environments.

Qualifications

• Strong problem-solving and analytical abilities to investigate issues and develop practical solutions.
• Growth-oriented and accountable, with the drive to own results.
• Strong planning, organization, tracking, and follow-through.
• Highly detail-oriented with the ability to manage multiple priorities accurately.
• Excellent communication, customer service, and sales skills.
• Technologically capable and comfortable learning and using CRM, business, and operational systems.
• Self-directed, resourceful, and willing to bring forward new ideas and challenge inefficient processes.

Responsibilities

• Deliver responsive, professional customer service; understand needs, solve problems, de-escalate concerns, and drive issues through to resolution.
• Own and achieve individual sales goals, including year-over-year growth, through proactive customer follow-up, refill sales, new product sales, and identifying customer needs.
• Plan, prioritize, and track sales activities and results; analyze performance and adjust strategy to stay on goal.
• Notice when something is off, investigate the cause, and take ownership of developing and driving the solution.
• Identify customer, sales, or process trends and bring forward ideas to improve results, efficiency, and the customer experience.
• Accurately manage orders, RMAs, customer records, serial numbers, registration cards, lost package claims, NPS, and required reporting.
• Work effectively across departments to resolve issues, facilitate orders, and improve processes.

Skills

Problem-solving

Analytical thinking

Critical thinking

Communication

Sales skills

CRM proficiency

Organization

Detail-oriented

Cross-functional collaboration

Education

Bachelor’s degree in business, marketing, communications, or related field

Tools

Salesforce

Fishbowl

Job description

AKE Safety Equipment is seeking an Inside Sales & Customer Success Representative to lead regional sales coordination and customer relations across our national network. You will drive service excellence, manage orders, RMAs, and reporting, and partner with sales reps to reach growth goals.

You will need strong problem-solving, CRM skills, and a track record in customer service and sales, with a preference for industrial/technical environments.