Inside Sales & Customer Service Specialist

Nucor Corporation; Madison (IN); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability

401K and Roth accounts

Profit sharing

Pay-for-performance bonuses

Paid parental leave

Tuition reimbursement

Stock program

Scholarships and more

Job summary

Nucor Corporation in Indiana is seeking a Customer Service Representative to serve as the primary contact between Nucor Data Systems and its customers, delivering responsive, accurate support. You will prepare quotations, process customer orders, coordinate with internal departments, and resolve inquiries to ensure timely order fulfillment and a positive customer experience.

Safety is emphasized, with a focus on maintaining records and handling multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma GED, and/or related exerience.
• 1 year of customer service experience.
• Basic computer proficiency, including Microsoft Office and web-based business applications.
• Strong verbal and written communication, organizational, and time-management skills.
• Ability to manage multiple priorities, maintain accurate records, and work effectively under deadlines.
• Ability to work independently with direction and collaboratively across departments.

Responsibilities

• Respond to customer inquiries by telephone and email regarding products, services, order status, pricing, and account information.
• Prepare, update, and communicate customer quotations, including pricing, estimated costs, and anticipated delivery dates.
• Accurately enter and maintain sales orders in company systems using approved quotations and customer requirements.
• Assist customers with order placement, changes, cancellations, returns, credits, and billing questions in accordance with company procedures.
• Investigate and resolve customer concerns by identifying issues, coordinating corrective actions, and following up through resolution.
• Coordinate with sales, production, shipping, accounting, and other departments to communicate order requirements and delivery expectations.
• Maintain accurate customer records, quotations, order details, and related correspondence.
• Identify opportunities to provide additional product or service information that supports customer needs.
• Prioritize multiple requests in a fast-paced, high-volume environment while maintaining accuracy and professionalism.
• Support team goals and continuous improvement efforts; perform other related duties as assigned by supervision.

Skills

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

CRM/ERP systems

Job description

Nucor Corporation in Indiana is seeking a Customer Service Representative to serve as the primary contact between Nucor Data Systems and its customers, delivering responsive, accurate support. You will prepare quotations, process customer orders, coordinate with internal departments, and resolve inquiries to ensure timely order fulfillment and a positive customer experience.

Safety is emphasized, with a focus on maintaining records and handling multiple priorities in a fast-paced environment.