Inside Sales & Customer Service - Retail Warehouse

E C Barton & Company; Wilmington (NC); On-site; USD 33,000 - 37,000; Full time

Job summary

E C Barton & Company’s Home Outlet in Wilmington, NC is seeking a Customer Service Representative for Retail Warehouse Inside Sales. The CSR greets customers, offers product recommendations, processes sales, and helps maintain store presentation standards.

This role supports overall store operations, assists in loading materials, and ensures safety and a welcoming environment. Requires a high school diploma or GED; retail experience is a plus.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred but not required.
• Basic reading, writing, and math skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Greet customers in-store and by phone with a friendly, professional approach.
• Provide information on product availability, pricing, and use.
• Process sales transactions using the point-of-sale system.
• Assist in selling merchandise and support achievement of sales goals.
• Cut materials to customer specifications (carpet, vinyl, padding).
• Safely load purchased materials into customers' vehicles.
• Move merchandise from receiving to sales floor and ensure proper placement.
• Tag products with pricing labels and maintain a clean, safe store.
• Perform regular inventory counts and update records.
• Operate forklifts and other equipment following safety procedures.

Skills

Customer service

Communication

Teamwork

Sales

Basic math

Education

High school diploma or GED

Tools

POS system

Forklift operation

Job description

E C Barton & Company’s Home Outlet in Wilmington, NC is seeking a Customer Service Representative for Retail Warehouse Inside Sales. The CSR greets customers, offers product recommendations, processes sales, and helps maintain store presentation standards.

This role supports overall store operations, assists in loading materials, and ensures safety and a welcoming environment. Requires a high school diploma or GED; retail experience is a plus.