Inside Sales / Customer Service Representative 2026.10

Nanshan America AAT LLC; Lafayette (IN); Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

Nanshan America AAT LLC in Lafayette, IN is seeking a Customer Service Representative to provide exceptional service to OEM and distributor clients. You will liaise with Regional Sales Managers, Manufacturing Representatives, Operations, and Shipping to support orders and inquiries.

The role requires strong communication, attention to detail, and at least three years in sales or customer service within manufacturing. Proficiency with Microsoft Office and knowledge of metals is a plus.

Formación

• Bachelor’s degree preferred, or combination of education and experience.
• Minimum of three years’ experience in sales or customer service in manufacturing or similar.
• Proficiency using Microsoft Suite.
• Highly detail-oriented.
• Knowledge of aluminum and/or metals industry a plus.
• Strong analytical and problem-solving skills.
• Strong organizational, verbal and written communication skills.

Responsabilidades

• Answer incoming calls from existing and prospective customers.
• Resolve orders, returns, shipments, and product issues professionally.
• Resolve customer problems promptly to retain loyalty.
• Process orders, credits, complaints, and inquiries.
• Verify information items, shipping methods, and product availability.
• Identify new business opportunities through cold calling and networking.
• Promote products and services including outsourcing of anodizing, paint, fabrication.
• Recognize cross-sell opportunities and convert inquiries into orders.
• Collaborate with department managers to execute commercial and key account strategies.
• Provide pricing recommendations based on market knowledge.

Conocimientos

Customer service

Sales

MS Office

Attention to detail

Analytical thinking

Communication

Educación

Bachelor’s degree or equivalent

Herramientas

Microsoft Suite

Descripción del empleo

Overview

The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.

Job Responsibilities

• Fields incoming calls from existing and prospective customers
• Resolves matters concerning orders, returns, shipments and products in a professional manner
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
• Processes customer orders, credits, complaints, returns, inquiries
• Verifies information items, shipping methods and availability of products
• Establishes new business opportunities with potential customers through cold calling, telemarketing, provide leads, networking and customer referrals
• Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge
• Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
• Collaborates with department managers/representatives to help execute commercial, and key account strategies
• Uses market knowledge and sales skills to make pricing recommendations to management
• Performs other required tasks as assigned.

Job Requirements

• Bachelor’s degree preferred, or combination or education and experience
• Minimum of three years’ experience in sales or customer service role in manufacturing or similar environment
• Proficiency using Microsoft Suite
• Highly detail-oriented
• Knowledge of aluminum and/or metals industry a plus
• Strong analytical and problem-solving skills
• Strong organizational, verbal and written communication skills