Customer Service Representative

FASTSIGNS #221601; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Full training in sales and products

Supportive learning environment

Open avenue to management

Job summary

FASTSIGNS is seeking a Customer Service Representative to serve as the first point of contact for customers in Cleveland. This role involves direct interaction with clients, helping them solve problems related to signage, while building lasting relationships. The position offers full training in sales and provides opportunities for personal growth within a supportive environment.

Qualifications

• Interest in visual composition.
• Ability to translate artistic vision into custom products.

Responsibilities

• Act as the initial contact with customers via email, phone, and in-person.
• Work to build long-lasting relationships and solve customer problems.
• Sell products fabricated at the production facility.

Skills

Technical awareness

Spatial awareness

Customer relationship building

Job description

As a FASTSIGNS Customer Service Representative you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.

The signage industry is growing in market share, breadth of technology and applications. While traditional small print is being eroded by digital replacements, wide format signage is becoming more affordable and accessible for any size of business.

What we offer at our office:

Full training in our sales and materials knowledge. We provide a judgment free environment where employees are encouraged to learn and grow without any fear of saying ‘I don’t know’ or ‘I need help’. Only a smart person can say ‘I Don’t Know’ and only a brave person can say ‘I Need Help’.

Open avenue to management: discuss opportunities and challenges one on one, and at your request.

Direct interaction with customers, working to solve their problems. You get to sell a tangible product, fabricated at our production facility in Cleveland, and put it in the customer’s hands yourself and then receive appreciation and gratitude for saving the day.

Regular working hours Monday through Friday 8:30 AM - 5:00 PM

Applicants should be interested in visual composition and have the technical/ spatial awareness to translate artistic vision into custom made products.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.