Inside Sales & Customer Service Pro – Hose Industry Growth

TCH Industries; Independence Township (OH); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Health savings account

401(k) with retirement plan

Paid time off and paid holidays

Parental leave

Career advancement and growth

Zusammenfassung

TCH Industries, Inc. & Koehler Rubber (TCH Koehler LLC) is hiring an Inside Sales & Customer Service Associate in Cleveland, OH.

You will be a trusted contact for key accounts, collaborate with the sales team, and manage quotes and orders in our TrulinX ERP system to drive new business and exceptional service. The role focuses on industrial hose products and fluid conveyance components, requiring strong communication, detail orientation, and the ability to grow sales with established and new

Qualifikationen

• Minimum 2 years of inside sales or customer service in industrial distribution or manufacturing.
• Direct experience with industrial hose products preferred.
• Familiarity with TrulinX ERP or similar ERP systems.
• Strong attention to detail and ability to manage multiple opportunities.
• Excellent written and verbal communication; able to engage customers and internal teams.
• Self-motivated, organized, and able to work with minimal oversight.
• Collaborative yet able to contribute independently.

Aufgaben

• Develop and close new business opportunities with both existing and prospective customers - you are an individual contributor on a collaborative sales team
• Serve as the primary point of contact for assigned key accounts, owning issue resolution and inquiry response from start to finish
• Generate accurate, detailed sales quotes in TrulinX ERP in response to RFPs, email leads, and inbound calls; document response times in the Sales Quote Tracker
• Manage customer orders and coordinate with operations and production to ensure on-time fulfillment
• Identify upsell and cross-sell opportunities within your accounts - your product knowledge is a competitive advantage
• Maintain thorough and current records of customer interactions, quotes, and follow-up activity
• Collaborate with outside sales, production, and management to align on customer needs and company capabilities

Kenntnisse

Inside sales

Customer service

Attention to detail

ERP experience

Communication

Time management

Tools

TrulinX ERP

Jobbeschreibung

TCH Industries, Inc. & Koehler Rubber (TCH Koehler LLC) is hiring an Inside Sales & Customer Service Associate in Cleveland, OH.

You will be a trusted contact for key accounts, collaborate with the sales team, and manage quotes and orders in our TrulinX ERP system to drive new business and exceptional service. The role focuses on industrial hose products and fluid conveyance components, requiring strong communication, detail orientation, and the ability to grow sales with established and new