Inside Sales & Customer Service (HVAC)

Keystone Sales & Associates; Pottstown (Montgomery County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and professional dev

Job summary

Keystone Sales & Associates is seeking an experienced HVAC Inside Sales and Customer Service professional to assist customers and contractors with equipment, parts, and selections. Handle calls, emails, and inquiries while providing pricing, availability, and order support.

The role emphasizes problem-solving in a fast-paced environment, maintaining accurate records, and supporting sales objectives with cross-functional teams in the Mid-Atlantic region.

Qualifications

• Residential and commercial HVAC experience required.
• Strong understanding of HVAC equipment and applications.
• Proficiency in Microsoft Office.
• Excellent organizational skills and attention to detail.
• Experience with CRM and ERP software is a plus.

Responsibilities

• Build and maintain relationships with contractors, customers, vendors, and internal teams.
• Prepare quotes, process sales orders, and coordinate deliveries and pickups.
• Assist customers in identifying HVAC equipment, parts, and accessories based on their needs.
• Provide product information, pricing, availability, and lead-time updates.
• Coordinate with warehouse, purchasing, outside sales, and delivery teams to ensure orders are accurate and on time.
• Follow up on quotes, orders, backorders, returns, and customer concerns.
• Resolve customer service issues professionally and efficiently.
• Maintain accurate customer and order information in company systems.
• Support sales goals by identifying additional product and service opportunities.

Skills

HVAC knowledge

Inside sales

CRM experience

Microsoft Office

Customer service

Problem solving

Communication skills

Tools

CRM software

ERP software

Job description

Company Description

Keystone Sales & Associates (KSA), founded in 1973, is a leading manufacturers' representative for plumbing, heating, ventilation, and air conditioning (PHVAC) products in the Mid-Atlantic region. Headquartered in Pottstown, Pennsylvania, KSA is growing rapidly by offering a broad selection of related products from a single, reliable source. The company supports distributors and contractors with strong customer service and hands-on technical training through Keystone University, its professional development arm. KSA represents a wide range of well-known brands, including Bosch, Buderus, Perfect Aire, Wilo, and many others, giving team members exposure to diverse, high-quality product lines. Applicants can expect to join a stable, established organization that values expertise, training, and long-term relationships in the PHVAC industry.

Role Description

Keystone Sales & Associates is seeking an experienced HVAC Inside Sales and Customer Service professional responsible for assisting customers and contractors with HVAC equipment, parts, and product selection. Handle incoming calls, emails, and customer inquiries while providing accurate pricing, availability, product information, and order support. If you have a passion for HVAC, enjoy problem-solving, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Build and maintain strong relationships with contractors, customers, vendors, and internal teams.
• Prepare quotes, process sales orders, and coordinate deliveries and pickups.
• Assist customers in identifying the appropriate HVAC equipment, parts, and accessories based on their needs.
• Provide product information, pricing, availability, and lead-time updates.
• Coordinate with warehouse, purchasing, outside sales, and delivery teams to ensure orders are accurate and completed on time.
• Follow up on quotes, orders, backorders, returns, and customer concerns.
• Resolve customer service issues professionally and efficiently.
• Maintain accurate customer and order information in company systems.
• Support sales goals by identifying additional product and service opportunities.
• Maintain knowledge of HVAC products, manufacturers, industry terminology, and basic applications.

Qualifications

• Previous experience in residential and commercial HVAC, mechanical systems, and inside sales is required.
• Strong understanding of residential and commercial HVAC equipment and applications.
• Proficiency in Microsoft Office.
• Excellent organizational skills and attention to detail.
• Strong communication, customer service, and problem-solving skills.
• Experience with CRM and ERP software is a plus.

Preferred Skills

• Customer relationship management
• Time management and organization
• Critical thinking and problem-solving

Why Join Keystone Sales & Associates?

At Keystone Sales & Associates, we're more than a manufacturer's representative; we're a trusted partner to our customers and manufacturers. We pride ourselves on delivering technical expertise, exceptional service, and lasting relationships throughout the HVAC industry. Joining our team means becoming part of a collaborative, family-oriented culture that values professional growth, teamwork, and long-term success.

• Competitive salary (commensurate with experience)
• Performance-based bonus opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Ongoing training and professional development