Inside Sales / Customer Service

The Agency : Sales Thru Solutions; Wood Dale (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

In-person onboarding Wood Dale office

Remote flexibility later

Job summary

The Agency is a Chicagoland manufacturers' rep firm based in Wood Dale, IL. This role supports quotes, orders, returns, and customer communications for industrial, commercial, and residential markets across Northern Illinois, Central Illinois, and Northwest Indiana.

Electrical industry experience is a plus, but we will train the right person. A great phone manner, clear communication, and teamwork are essential.

Qualifications

• Experience in electrical industry is a plus, but training provided.
• Excellent phone manner and communication skills.
• Ability to work well independently and in a team.
• Humor and positive attitude are highly valued.

Responsibilities

• Build quotes and follow up on open quotes and new leads.
• Enter orders, process returns, and keep data clean.
• Answer customer calls and emails with speed and professionalism.
• Coordinate projects between customers, factories, and the outside sales team.
• Build lasting customer relationships.

Skills

Customer service

Communication

Team oriented

Independent work

Sense of humor

Job description

Wood Dale, IL | In-person onboarding, hybrid potential down the road

Love helping people, staying organized, and being part of a team that actually has fun? Keep reading.

The Agency is a Chicagoland manufacturers' rep firm. We sell and market electrical and lighting products to the industrial, commercial, and residential markets across Northern Illinois, Central Illinois, and Northwest Indiana. We work hard and have a great team!

Build quotes and follow up on open quotes and new leads

Enter orders, process returns, and keep our data clean

Answer customer calls and emails with speed and professionalism

Coordinate projects between customers, factories, and our outside sales team

Build customer relationships that last

Electrical industry experience is a plus, but we'll train the right person

Great phone manner and strong communication skills

Works well independently AND as part of a team

A sense of humor. This one's non-negotiable.

- Competitive salary based on experience - In-person onboarding at our Wood Dale office - Remote flexibility possible down the road