Inside Sales & Customer Experience Agent (Weekdays)

American Power & Gas; Town of Florida (NY); On-site; USD 68,000 - 91,000; Full time

Benefits offered by this job

On-site training

Career development

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Weekly pay

Base salary + commission

Weekday schedule

Company events

Community outreach

Job summary

American Power & Gas is seeking a Customer Experience Agent to join our onsite sales and service team. The role centers on handling incoming calls from residential and small commercial customers, offering energy solutions, and guiding customers through the purchase process.

Training is provided, with ongoing coaching to boost customer care and sales capabilities. The position emphasizes weekday, no-weekend work, with base pay plus commission.

Qualifications

• No prior sales or telemarketing experience required.
• Excellent verbal communication and listening skills.
• Enjoy working in a fast-paced, team-oriented call center environment.
• Ability to handle a high volume of calls and provide excellent customer care.

Responsibilities

• Handle residential and small commercial energy customer inquiries over the phone in a call center environment.
• Provide exceptional customer service by resolving questions and guiding customers through the process.
• Engage in telemarketing efforts to generate leads and promote green energy services.
• Collaborate with teammates and receive coaching to improve sales and care skills.
• Maintain positive relationships and contribute to a fun, team-focused workplace.

Skills

Customer service

Inside sales

Call center

Verbal communication

Teamwork

Job description

American Power & Gas is seeking a Customer Experience Agent to join our onsite sales and service team. The role centers on handling incoming calls from residential and small commercial customers, offering energy solutions, and guiding customers through the purchase process.

Training is provided, with ongoing coaching to boost customer care and sales capabilities. The position emphasizes weekday, no-weekend work, with base pay plus commission.