Inside Sales & Customer Care Associate

Fenner Precision Polymers; Lancaster (Lancaster County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Medical, Dental, and Vision coverage

401(k) match

Career development

Global team culture

Job summary

Fenner Precision Polymers, a Michelin Group company, is seeking an inside sales professional to support customer engagement, order management, and lead follow-up, while delivering a high-quality customer experience. You will build strong customer relationships, provide timely quotes, coordinate with operations and sales, and help drive revenue growth while maintaining accurate CRM records.

Ideal candidates have 2–5 years in inside sales or customer service within manufacturing, with strong

Qualifications

• 2–5 years of experience in inside sales, customer service, or related roles.
• Experience in manufacturing or industrial environments preferred.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office tools.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage inbound customer inquiries, including quotes, order status, and product information.
• Develop and maintain strong relationships with customers to support retention and growth.
• Provide timely and accurate quotes, pricing, and product information.
• Support outside sales and sales managers with account management and follow-up.

Skills

Inside sales

Customer service

Communication

Multitasking

Problem solving

Sales acumen

Tools

CRM systems

Microsoft Office

Job description

Fenner Precision Polymers, a Michelin Group company, is seeking an inside sales professional to support customer engagement, order management, and lead follow-up, while delivering a high-quality customer experience. You will build strong customer relationships, provide timely quotes, coordinate with operations and sales, and help drive revenue growth while maintaining accurate CRM records.

Ideal candidates have 2–5 years in inside sales or customer service within manufacturing, with strong