Inside Sales CSR: Expert Support & Solutions Coach

USA MOT Motion Industries, Inc.; Appleton (WI); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Motion Industries in Appleton, WI seeks a CSR Specialist to handle non-routine inquiries, provide quotes, take orders, and coach junior reps. You will leverage product knowledge to resolve issues and ensure accurate customer expectations and timely service.

This role acts as the inside half of the sales team, promoting products, negotiating pricing within policy, and maintaining strong relationships with customers and account representatives.

Qualifikationen

• Bachelor's degree required with related experience.
• Strong written and verbal communication abilities.
• Ability to multi-task and manage time effectively.
• Good computer skills and attention to detail.
• Experience with negotiation and customer-facing roles.
• Specialty product knowledge from prior warehouse or inside sales helpful.

Aufgaben

• Respond to inquiries, provide quotes, and take orders via phone, email, or in person.
• Serve as a subject matter expert on technical products and processes.
• Promote Motion’s products to existing customers and expand sales.
• Negotiate pricing within parameters to protect gross profit.
• Maintain relationships, address queries, and coordinate billing/collections.
• Coordinate inventory and order fulfillment to satisfy customer needs.

Kenntnisse

Attention to detail

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Ausbildung

Bachelor's degree

Jobbeschreibung

Motion Industries in Appleton, WI seeks a CSR Specialist to handle non-routine inquiries, provide quotes, take orders, and coach junior reps. You will leverage product knowledge to resolve issues and ensure accurate customer expectations and timely service.

This role acts as the inside half of the sales team, promoting products, negotiating pricing within policy, and maintaining strong relationships with customers and account representatives.