Client Relations Specialist- Additives Division

Amcor, Inc.; Thomson (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A global manufacturing company in Thomson, GA is urgently hiring for a full-time customer service position. The ideal candidate will have 2+ years of experience and excellent communication skills to manage customer relationships and drive account sales. This role includes clerical tasks, customer interactions, and proactive prospecting for new business. The company offers comprehensive benefits including health insurance and a 401(k).

Qualifications

• Demonstrated understanding of the order to cash process including logistics.
• Excellent attention to detail and time management skills.
• Strong interpersonal communication skills, both oral and written.

Responsibilities

• Perform clerical data entry and maintenance.
• Communicate with current customers to fulfill their needs.
• Prospect for and develop new accounts.

Skills

Effective communication

Organizational skills

Customer relationship management

Cold calling

Team collaboration

Education

Bachelor's degree preferred

2 years of customer service experience

Job description

Overview

Amcor, Inc. with headquarters in Thomson, GA is a privately held manufacturer and supplier to the global plastics industry. The company was founded 30+ years ago and operates four divisions, all of which are poised for a period of rapid growth. This role is within the Custom Additives & Chemicals Division, which provides specialty products to plastic manufacturers to improve functional product properties and optimize production costs.

This is a career development position with progressive on-the-job training best suited for candidates interested in joining a growing company towards professional advancement and personal earnings potential. The company is extremely innovative and has grown by following a simple yet powerful philosophy: to solve customers’ problems and challenges.

Reports and Schedule

Reports directly to Vice President, Additives & Polymers

Schedule: Monday-Friday from 8am-5pm

Compensation and Location

Bonus compensation for sales and prospecting

Location: P7 Additives and Polymers Sales Office

The Preferred Candidate

To include but not limited to:

• Is an effective communicator with the ability to de-escalate problem situations, relay customer needs to the sales/production team, and independently execute order fulfillment.
• Is well organized and motivated to properly plan ahead for customer orders using forecasting through regular contact with current customer and the Regional Sales Manager.
• Prioritizes maintaining customer relationships and coordinating their various needs and activities including quoting, sampling, order entry, expediting/ order fulfillment/ logistics, problem resolution, etc. for highest customer satisfaction.
• Consistently prospects for and develops new accounts through research, cold calling, lead management, appointment setting, information sharing, quoting and generating new business.
• Develops and maintains a relationship with outside Regional Sales Managers to drive increased account sales and profitability.
• Works cooperatively within a team structure and willing to contribute to the overall development of the additives and chemicals division.

Education and Experience

• At least 2 years of applicable customer service with demonstrated understanding of the order to cash process including logistics
• Bachelor's degree preferred, but not required.
• Strong administrative abilities with attention to detail and excellent organizational, time management, and follow up skills. Excellent interpersonal communication skills, both oral and written.

Job Functions

• 50% Clerical-data entry & maintenance
• 20% Personal contact with current customers ie: phone/conference calls, email, in-person meetings
• 20% Personal contact with prospects & leads with priority given to phone/conference calls
• 10% Interdepartmental contact.

Urgently Hiring

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday