Inside Sales Counselor — Funeral & Cemetery

Carriage Services; Metairie (LA); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Carriage Services in Garden of Memories New Orleans, LA is seeking a motivated Family Service Counselor to assist families with funeral selections, provide tours, and support services. This inside sales oriented role offers leads from walk-ins and inbound calls and emphasizes honesty, integrity, and quality.

The position requires a high school diploma or equivalent, strong sales skills, and possibly an insurance license.

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales and outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid driver’s license in good standing and acceptable driving record.
• Bilingual speaking preferred.

Responsibilities

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
• Identifies and remedies all hazards at location and on grounds.
• Performs other duties as assigned.

Skills

Inside sales

Proven track record

Bilingual preferred

Education

High school diploma or equivalent

Some college or college degree preferred

Job description

Carriage Services in Garden of Memories New Orleans, LA is seeking a motivated Family Service Counselor to assist families with funeral selections, provide tours, and support services. This inside sales oriented role offers leads from walk-ins and inbound calls and emphasizes honesty, integrity, and quality.

The position requires a high school diploma or equivalent, strong sales skills, and possibly an insurance license.