Inside Sales Coordinator II

UFP Packaging, LLC; Grandview (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

UFP Industries seeks an Inside Sales Coordinator II to develop new prospects and support existing customers mainly by phone to grow sales. You will maintain frequent communication with customers, assist account managers, and help troubleshoot issues as needed.

Under general supervision, this role requires initiative within pre-established guidelines; you will collaborate with Product Managers, attend shows when necessary, and contribute to reports and communications to customers.

Qualifications

• Minimum of high school graduate.
• 2 to 4 years of customer service experience.
• Proficiency with MS Office applications (Excel, Word, Outlook).
• Familiarity with office equipment and clerical tasks.

Responsibilities

• Maintain frequent communication with customers to ensure satisfaction.
• Solicit sales orders from existing customers by phone.
• Develop new customers through marketing and prospecting.
• Coordinate with account managers to resolve customer issues.
• Prepare reports and correspondence as required.

Skills

Customer service

Communication

Problem solving

Relationship building

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Office equipment

Job description

Job Summary

The Inside Sales Coordinator II is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff
• May provide leadership, coaching, and/or mentoring to a subordinate group
• Solicits sales orders from existing customers via phone
• Develops new customers via "pull" through marketing
• Phone-Internet
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Requires 2 to 4 years of experience in customer service or a related role
• Possesses solid working knowledge of subject matter
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

The Company is an Equal Opportunity Employer.

Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.