Inside Sales Coordinator

Monroe Truck Equipment, Inc; Wisconsin; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401K with Company Match

Life and Disability Insurance

Health Insurance

Flexible Spending Account

Vision and Dental Insurance

Paid Time Off

Paid Holidays

Job summary

Monroe Truck Equipment, Inc. in DePere, WI is hiring a Parts and Customer Support role to handle quotes, fulfill parts orders, and ensure an excellent customer experience from start to finish.

You will respond to calls and emails, troubleshoot parts questions with manuals, and support snowplows, truck equipment, and upfit projects while collaborating with the Outside Sales Team to prepare quotes and process jobs into the system.

Qualifications

• Associate degree (preferred) plus 6+ months of experience and/or training, or an equivalent combination of education and experience.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions , andpercentages.
• Word processing, E-mail, Order processing, Inventory, Manufacturing software, Database software

Responsibilities

• Respond to customer calls, emails and inquiries for parts and follow-up as needed.
• Troubleshoot customer needs by description and reference parts manuals to provide solutions.
• Support all product lines including snowplows, snow & ice, truck equipment, accessories, and commercial upfit work.
• Work with Outside Sales Team to prepare quotes and process jobs into system for build.

Skills

Customer service

Communication

Presentation skills

Numeracy

Education

Associate degree (preferred)

Tools

Word processing

E-mail

Order processing

Inventory

Manufacturing software

Database software

Job description

Move your Career Forward with Monroe Truck Equipment

What’s it like to work at Monroe Truck Equipment?

It’s no secret that our team members have been the key to Monroe Truck Equipment’s success in the work truck industry.

Our team has helped customers across the nation grow their businesses, improve safety and infrastructure, and serve their communities for over 60 years.

Using our mission, vision, and core values to guide us, our team is passionate about the truck equipment we manufacture. Our team strives to show up daily and do our best. We value teamwork and hold ourselves accountable to the highest standards to achieve excellence.

Together, we help move our communities forward.

As a member of the Monroe Truck Equipment team, we want you to grow with us. Our team is made up of hard-working people, many of whom have been with us for years.

We prioritize recognition, and help our team members thrive through continuous education and mentorship. There is a path for career advancement and development in every position and we are dedicated to giving back to the community, our team members, and their families.

Our Employees Say It Best

Come Work With Me

“I started here at 19, not knowing what I wanted to do and 20 years later, it has turned into a great career. I’ve met many great people, and I love coming in knowing that our team satisfies customers every day through quality products.”

-Jim, 20 years, Shop Supervisor

What It’s Like to be a Welder

“I chose Monroe because I always liked their truck bodies when I saw them on the road. I stay because I like the variety of different welding projects I get to work on and being able to see them going down the road.”

-Jeremy, 15 years, Welder

Why I’ve Spent My Career at Monroe

“I stay with Monroe because of the great people. It’s very satisfying when you enjoy the people you work with. It’s fun seeing all of our different products and it’s very rewarding seeing the finished product go out the door.”

-Mandy, 27 years, Logistics Specialist

Monroe Company Culture and Community Commitment

Monroe Truck Equipment has become the industry-leading truck and trailer equipment company it is today thanks to our dedicated, hardworking team and community support.

We don’t just talk about supporting our people, we act on it. Whether it be through continued education and training or one of our many community programs and initiatives. Working on the Monroe team, there will always be an opportunity to grow, learn, and give back.

Join our team to experience our company culture.

Health and wellbeing are our priority. Monroe Truck Equipment offers a competitive wage and benefits package including:

401K with Company Match

Life and Disability Insurance

Health Insurance

Flexible Spending

Vision and Dental Insurance

Paid Time Off

We are an Equal Opportunity/Affirmative Action, EOE/M/F/Vet/Disabled

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Monroe Truck Equipment. To view the Machine-Readable Files, click on the URL provided here: https://transparency-in-coverage.uhc.com/

Make Your Career Move with Monroe:

Location: DePere, WI

Job Id:2683

# of Openings:1

At MONROE TRUCK EQUIPMENT, an Aebi Schmidt brand located in DePere Wisconsin , we pride ourselves on innovation, collaboration, and dedication to excellence. As part of the Aebi Schmidt Group, we are committed to delivering superior solutions to our customers as well as providing rewarding career opportunities.

Position

Supports all facets of the sale process from quoting, to fulfilling parts orders for jobs, repairs, and warranty work, to delivery of product to the customer. This position is also responsible for ensuring an excellent customer experience.

Responsibilities

Respond to customer calls, emails and inquiries for parts and follow-up as needed.

Troubleshoot customer needs by description and reference parts manuals to provide solutions.

Support all product lines including snowplows, snow & ice, truck equipment, accessories, and commercial upfit work.

Work with Outside Sales Team to prepare quotes and process jobs into system for build.

Qualifications

Associate degree (preferred) plus 6+ months of experience and/or training, or an equivalent combination of education and experience preferred but not necessary.

Ability to effectively presentinformation and respond to questions from groups of managers, clients, customers, and the public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions , andpercentages.

Word processing, E-mail, Order processing, Inventory, Manufacturing software, Database software

401K with Company Match

Life & Disability Insurance

Flexible Spending Account

Paid Time Off (PTO) Program

Paid Holidays

Reimbursement for Select Personal Protective Equipment (PPE)

Aebi Schmidt is an Equal Opportunity/Affirmative Action Employer