Inside Sales Coordinator

Valtronic; Solon (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inside Sales Coordinator who excels in customer service and has a solid commercial background. This role involves managing the order process, ensuring SAP data accuracy, and collaborating with various departments to meet customer expectations. The ideal candidate will have experience in sales and order entry, along with strong project and time management skills. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3+ years of inside sales, customer service, and order entry experience preferred.
• Highly organized team leader capable of leading cross-functional teams.

Responsibilities

• Manage the order process from entry to delivery.
• Communicate with customers via telephone, email, and video conference.

Skills

Customer Service Orientation

Project Management Skills

Time Management Skills

SAP Experience

Communication Skills

Education

Associate's Degree in Business

Equivalent Experience

Tools

SAP Business One

MS Office Suite

Job description

Job Details

Job Location: Solon, OH

Salary Range: Undisclosed

Description

The Inside Sales Coordinator must be customer service oriented, possess a strong commercial background, have SAP experience, and demonstrate strong project and time management skills. The role requires a desire to meet or exceed all customer expectations.

The Inside Sales Coordinator is responsible for order management, purchase order entry, contract review, order acknowledgment, and order planning. The position involves working closely with program management, purchasing, planning, and production to ensure SAP data accuracy.

Qualifications

Essential Functions:

• Manage the order process from entry to delivery.
• Lead the New Order Meeting, coordinating with the internal team to confirm and acknowledge delivery dates.
• Review contracts and requested changes for new orders.
• Troubleshoot issues related to order management.
• Create work orders and initial schedules for purchasing and operations planning.
• Work continuously to resolve order holds and schedule production dates.
• Support the Program Management and Sales departments.
• Communicate with customers via telephone, email, and video conference.
• Monitor incoming sales order emails.
• Process RMA orders.
• Serve as backup for the Quote Coordinator and Planner/Master Scheduler.
• Ensure GDP (Good Documentation Practices) and review of Device History Records.

Education and Skills

• At least an Associate’s degree in Business, Manufacturing, or a relevant field, or equivalent experience.
• Minimum of three (3) years of inside sales, customer service, and order entry experience preferred.
• Experience in medical, aerospace, operations, or customer-facing roles preferred.
• Highly proficient with SAP Business One or equivalent ERP system.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent listening, writing, presentation, and verbal communication skills.
• Highly organized team leader capable of leading cross-functional teams.