Inside Sales Coordinator

ThinkCulinary Ltd.; Los Angeles (CA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

401(k) plan

Health benefits

Job summary

ThinkCulinary Ltd. in Los Angeles seeks an Inside Sales Coordinator to support the sales operation by coordinating orders from receipt to delivery. The role collaborates with outside sales, warehouse, logistics, and accounting teams to ensure smooth day-to-day operations.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment, with strong written and verbal communication and proficiency in Excel and ERP systems.

Qualifications

• Strong communicator with excellent follow-through.
• Highly organized with attention to detail and multiple priorities.
• Comfortable working in in-office, team-oriented environment.

Responsibilities

• Receive, enter, track, and verify customer orders with accuracy.
• Coordinate product availability and allocations with sales executives.
• Verify pricing and prepare invoices; ensure timely invoicing.
• Book carriers, track shipments, manage ETAs, and communicate delays.
• Maintain customer records and proactively follow up on inquiries.
• Build and maintain Excel-based sales models to track activity and trends.
• Communicate with warehouse on orders, allocations, and shipping details.
• Support outside sales with product availability, pricing, inventory, and timelines.
• Process and track sample shipments for Sales and Marketing teams.
• Prepare credit memos and documentation to resolve payment discrepancies.
• Develop knowledge of ThinkCulinary products, pricing, and inventory.

Skills

Organized

Communication

Multitasking

Excel

ERP systems

Data analysis

Teamwork

Customer service

Pricing

Tools

Acctivate

QuickBooks

Outlook

Excel

Portex

ShipStation

OneDrive/SharePoint

Microsoft Teams

Job description

ThinkCulinary is seeking a highly organized, detail oriented Inside Sales Coordinator to support our growing sales operation. This is an office-based position that plays a critical role in keeping day-to-day sales activities running smoothly while supporting our outside sales executives, customers, warehouse team, and logistics partners.

The ideal candidate is a strong communicator who can manage multiple priorities in a fast-paced environment. This position requires attention to detail, excellent follow-through, and the ability to coordinate orders from initial receipt through final delivery.

ThinkCulinary genuinely cares about the success and professional growth of its employees. This position is designed to provide hands-on experience, mentorship, and opportunities to develop within the company.

Key Responsibilities

• Order Management: Receive, enter, track, and verify customer orders while ensuring accuracy and proper inventory allocation.
• Product Allocation & Inventory: Coordinate product availability and allocations with sales executives and communicate shortages or inventory issues.
• Pricing & Invoicing: Verify customer pricing, prepare invoices, maintain accurate pricing information, and ensure orders are invoiced promptly.
• Logistics Coordination: Request and compare freight quotes, book carriers, track shipments, manage ETAs, and communicate delays or delivery issues.
• Customer Service: Maintain accurate customer records, document communications and proactively follow up on customer inquiries to help strengthen and grow customer relationships
• Sales Reporting & Analysis: Build and maintain Excel-based sales models to track customer activity, product trends, weekly/monthly averages, and other information that can help drive sales.
• Warehouse Coordination: Maintain clear communication with the warehouse regarding orders, allocations, pallet and case counts, carrier pickups, ETAs, and other shipping details.
• Sales Team Support: Assist outside sales executives with product availability, pricing, inventory, inbound timelines, customer requests, and other day-to-day needs.
• Sample Coordination: Process and track sample shipments for the Sales and Marketing teams and provide tracking information when available.
• Credits & Account Support: Prepare credit memos and supporting documentation when necessary to resolve customer payment discrepancies.
• Product Knowledge: Develop a strong understanding of ThinkCulinary's products, brands, pricing, inventory levels, and customer usage patterns.

We are looking for someone who is:

• Highly organized with strong attention to detail
• Comfortable managing multiple priorities and deadlines
• A strong written and verbal communicator
• Proactive and able to solve problems independentlyComfortable working closely with sales, warehouse, logistics, and accounting teams
• Strong with numbers, pricing, and data
• Proficient in Microsoft Excel and comfortable learning ERP and logistics systems
• Customer-service focused with a strong sense of urgency
• Able to work effectively in a fast-paced, team-oriented environment

Systems & Tools

The position regularly works with Acctivate (ERP system), QuickBooks, Outlook, Excel, Portex (Logistics), ShipStation, OneDrive/SharePoint, and Microsoft Teams .

About the Role

This is an important operational position within ThinkCulinary's sales organization. The Inside Sales Coordinator acts as a central connection between our customers, outside sales team, warehouse, logistics partners, and accounting team. Success in this role requires someone who takes ownership, communicates well, catches details before they become problems, and helps keep the entire sales process moving forward.

Job Type: Full-Time

Schedule & Compensation

• Schedule:Monday - Friday Full-Time In-Office
• Salary:$62,000 – $72,000 per year (DOE).
• Vacation:3 weeks of paid vacation per year.
• Sick Leave:Up to 80 hoursof sick leave annually.
• Retirement:401(k) plan with company matching.
• Health:Comprehensive medical benefits package.