Inside Sales Consultant/Admin

Sound Publishing, Inc; Everett (WA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) matching

Paid vacation

Sick leave

Paid holidays

Job summary

The Daily Herald in Everett, WA is seeking an Inside Sales Consultant to blend inside sales with appointment setting, front-office support, and obituary coordination. You will engage advertisers, qualify leads, schedule appointments, and assist with obituary submissions, ensuring accuracy and compassionate service.

The role combines customer service with proactive sales outreach, requiring friendly communication, strong organization, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Proactively identify sales opportunities by making outbound calls to prospective and existing clients.
• Friendly, personable, and professional demeanor with excellent communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency with computers, email, and standard office applications; ability to learn new systems.
• Dependable, self-motivated team player with a positive attitude and strong follow-through.
• Ability to handle confidential information and sensitive customer situations professionally.

Responsibilities

• Make outbound calls and send emails to prospective and existing advertisers.
• Research businesses, identify potential customers, and qualify leads.
• Schedule appointments for advertising representatives and coordinate follow-up.
• Support sales campaigns, prospect tracking, and customer outreach for print and digital advertising products.
• Maintain accurate customer and prospect records and collaborate with the sales team to develop new business opportunities.
• Welcome visitors, answer and direct incoming calls, and provide excellent customer service.
• Assist with general office duties, including mail, scheduling, data entry, and administrative support.
• Maintain an organized, professional reception area.
• Assist families and funeral homes with obituary submissions, pricing, deadlines, and publication details.
• Review submissions for accuracy and completeness and coordinate placement in print and online.
• Handle sensitive customer interactions with compassion, professionalism, and attention to detail.

Skills

Outbound calls

Communication skills

Organizational skills

Customer service

Administrative support

Tools

Office software

Job description

Inside Sales Consultant/Admin

The Daily Herald | Everett, WA

Position Summary

The Daily Herald is seeking a friendly, organized, and motivated individual to join our team as an Inside Sales Consultant. This position combines inside sales and appointment setting, front-office and administrative support. The ideal candidate enjoys working with people, has strong communication skills, and is comfortable balancing customer service responsibilities with proactive sales outreach. Office, customer service, and sales experience are preferred.

Key Responsibilities

Inside Sales & Appointment Setting

• Make outbound calls and send emails to prospective and existing advertisers.
• Research businesses, identify potential customers, and qualify leads.
• Schedule appointments for advertising representatives and coordinate follow-up.
• Support sales campaigns, prospect tracking, and customer outreach for print and digital advertising products.
• Maintain accurate customer and prospect records and collaborate with the sales team to develop new business opportunities.

Front Office & Administrative Support

• Welcome visitors, answer and direct incoming calls, and provide excellent customer service.
• Assist with general office duties, including mail, scheduling, data entry, and administrative support.
• Maintain an organized, professional reception area.

Obituary Coordination

• Assist families and funeral homes with obituary submissions, pricing, deadlines, and publication details.
• Review submissions for accuracy and completeness and coordinate placement in print and online.
• Handle sensitive customer interactions with compassion, professionalism, and attention to detail.

Qualifications

• Proactively identify sales opportunities by making outbound calls to prospective and existing clients.
• Friendly, personable, and professional demeanor with excellent communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency with computers, email, and standard office applications; ability to learn new systems.
• Dependable, self-motivated team player with a positive attitude and strong follow-through.
• Ability to handle confidential information and sensitive customer situations professionally.

Compensation & Benefits

• Compensation will be based on experience and company pay structure. Benefits include health and life insurance, 401(k) matching, paid vacation, sick leave, and paid holidays, subject to eligibility requirements.
• Base pay range for this position is $17.50-$19/hr + commission.

The Daily Herald is an equal opportunity employer.

Salary/Compensation: $17.50 per hour plus commission