Inside Sales Consultant

cpap.com; Stafford (TX); Hybrid; USD 40,000 - 70,000; Full time

Job summary

cpap.com, a sleep therapy solutions provider, seeks an Inside Sales Consultant to drive revenue by guiding customers to the right CPAP solutions. You will combine product knowledge with consultative selling to help customers start and stay compliant with sleep therapy, focusing on lifestyle needs and goals.

The role emphasizes performance, order accuracy, and a path to leadership, including potential team lead responsibilities based on performance and training.

Qualifications

• Proven ability to meet or exceed sales goals.
• Experience handling inbound and outbound sales conversations.
• Comfortable using CRM and contact center platforms.

Responsibilities

• Drive sales across inbound and outbound interactions by identifying needs and recommending CPAP equipment and accessories.
• Convert leads to customers by guiding them through the purchasing process and overcoming objections in real time.
• Increase order value through bundling, upgrades, and product education.
• Build trust by simplifying complex information and delivering solutions with confidence and empathy.
• Follow up on warm leads and abandoned carts to recover revenue opportunities.
• Accurately process orders, ensuring compliance with medical and regulatory requirements.
• Document customer interactions and sales activity within CRM systems.

Skills

Communication skills

Active listening

Consultative selling

CRM systems

Objection handling

Multi-tasking

Data entry/documentation

Tools

Shopify

Gorgias

Aircall

Job description

Location: Remote, Hybrid, or In-Office (Stafford, TX)

Reports to: Head of Inside Sales

Classification: Non-Exempt

Position Summary

The Inside Sales Consultant is responsible for driving revenue by proactively guiding customers toward the right CPAP solutions for their needs. This role combines consultative selling with product expertise to help customers start and stay compliant with sleep therapy. You will focus on understanding each customer’s lifestyle, barriers, and therapy goals to deliver personalized solutions that create long-term success. This is a performance-driven role focused on converting opportunities, increasing order value, and delivering an exceptional customer experience. This role also serves as a pathway for future leadership opportunities, including Team Lead responsibilities.

Key Responsibilities

• Drive sales performance across inbound and outbound customer interactions by identifying needs and recommending the right CPAP equipment and accessories.
• Convert leads into customers by confidently guiding them through the purchasing process and overcoming objections in real time.
• Increase average order value through bundling, upgrades, and product education.
• Build trust with customers by simplifying complex information and delivering solutions with confidence and empathy.
• Follow up on warm leads, abandoned carts, and prior inquiries to recover revenue opportunities.
• Accurately process orders, ensuring compliance with all applicable medical and regulatory requirements.
• Document customer interactions and sales activity within CRM systems for follow-up and reporting.
• Maintain strong product knowledge on CPAP equipment, masks, accessories, and industry trends.
• Support team success through collaboration, coaching, and knowledge sharing.

What Success Looks Like

• Consistently achieves or exceeds sales goals.
• Confidently handles objections and closes sales effectively.
• Balances efficiency and service without sacrificing customer experience.
• Builds long-term customer relationships by focusing on solutions, not transactions.
• Contributes to a competitive, accountable, and team-oriented culture.

Experience

• Proven ability to meet or exceed sales goals and performance expectations.
• Experience handling inbound and outbound sales conversations.
• Comfortable using CRM and contact center platforms such as Shopify, Gorgias, or Aircall.

Knowledge, Skills & Abilities

• Strong communication and active listening skills.
• Confidence in consultative selling and objection handling.
• Ability to simplify complex information for customers.
• Strong attention to detail with order accuracy and documentation.
• Comfort working in a fast-paced, performance-driven sales environment.
• Ability to multitask across systems while maintaining a high-quality customer experience.
• Compensation includes a competitive hourly base plus an uncapped commission structure tied directly to individual performance.
• This role offers flexible work environment opportunities based on performance, business needs, and training completion.
• High-performing consultants may have opportunities to take on leadership responsibilities such as onboarding new hires, peer coaching, and assisting leadership with sales development initiatives.
• This role is designed to develop future Team Leads and Sales Managers.