Inside Sales Consultant

Environmental Testing & Consulting, Inc (The ETC Group); Romulus (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

PTO and paid Holidays

401K with employer match

Short- and Long-Term Disability

Dental insurance

Vision insurance

Employee Assistance program (EAP)

Employer Paid life and accident Ins.

Job summary

Environmental Testing & Consulting (ETC) in Romulus, MI is seeking an Inside Sales Consultant to grow our business by developing client relationships and connecting clients with environmental solutions that meet their needs.

This is not a traditional call-center role; it emphasizes a consultative, relationship-focused approach, discovery conversations, and coordinating with technical staff to tailor ETC's services to client requirements.

Qualifications

• Previous sales, inside sales, business development, or customer service experience preferred.
• Strong verbal and written communication skills.
• Professional and confident telephone presence.
• Ability to ask effective questions and actively listen to clients.
• Strong organizational and follow-up skills.
• Comfortable initiating conversations with prospective clients.
• Ability to manage multiple leads and opportunities at the same time.
• Experience with CRM systems, email, Office software, and related tech.
• Ability to learn technical concepts and explain them clearly.

Responsibilities

• Respond promptly and professionally to incoming sales inquiries by phone, email, website, and other sources.
• Conduct discovery conversations to understand client needs, timelines, and concerns.
• Educate prospective clients about ETC's services.
• Conduct outbound prospecting to develop new business relationships.
• Reconnect with previous clients to identify new opportunities.
• Follow up with leads, proposals, and prospective clients.
• Identify opportunities for additional ETC services.
• Qualify opportunities and determine next steps in the sales process.
• Maintain strong relationships with clients and coordinate with staff as needed.
• Manage active sales pipeline and CRM records; participate in meetings and training.
• Meet activity, pipeline, conversion, and revenue goals.

Skills

Sales experience

Inside sales

CRM proficiency

Communication skills

Lead management

Prospecting

Relationship building

Time management

Tools

CRM systems

Microsoft Office

Email

Job description

Position Summary

Environmental Testing & Consulting (ETC) is seeking an

Position Summary

Environmental Testing & Consulting (ETC) is seeking an Inside Sales Consultant to help grow our business by developing client relationships, responding to new opportunities, and connecting clients with environmental solutions that meet their needs.

This is not a traditional call-center or scripted sales position. Our Inside Sales Consultant takes a consultative, relationship-focused approach to sales. You will ask questions, understand the client's concerns, identify opportunities, and help determine which of ETC's environmental consulting, testing, laboratory, and training services can best address their needs.

The ideal candidate is professional, personable, organized, comfortable on the phone, and motivated by both helping clients and generating new business.

What You'll Do

• Respond promptly and professionally to incoming sales inquiries by phone, email, website, and other lead sources.
• Conduct discovery conversations to understand client needs, project requirements, timelines, and environmental concerns.
• Educate prospective clients about ETC's environmental testing, consulting, laboratory, and training services.
• Conduct outbound prospecting to develop new business relationships and opportunities.
• Reconnect with previous clients and inactive accounts to identify new opportunities.
• Follow up consistently with leads, proposals, and prospective clients.
• Identify opportunities for additional or complementary ETC services.
• Qualify opportunities and determine the appropriate next step in the sales process.
• Build and maintain strong relationships with prospective, current, and past clients.
• Coordinate with technical staff, project managers, proposal personnel, and operations when additional expertise is needed.
• Assist with proposal and estimate follow-up.
• Maintain accurate records of client interactions, opportunities, follow‑up activities, and sales progress in the company's CRM.
• Manage an active sales pipeline and ensure opportunities continue moving through the sales process.
• Participate in sales meetings, training, and ongoing professional development.
• Meet established activity, pipeline, conversion, and revenue goals.
• Represent ETC professionally and consistently with our Core Values.

Services You'll Learn

• Asbestos inspections, surveys, and laboratory analysis
• Lead‑based paint inspections and risk assessments
• Mold assessments and laboratory analysis
• Indoor air quality investigations
• Radon testing
• Exposure monitoring
• Water testing and water management programs
• Filter First water testing
• Demolition and construction‑related environmental monitoring
• Peripheral dust and particulate monitoring
• Environmental consulting
• Environmental and regulatory training

You do not need to be an environmental expert when you start.

What We're Looking For

• Previous sales, inside sales, business development, account management, or customer service experience preferred.
• Strong verbal and written communication skills.
• Professional and confident telephone presence.
• Ability to ask effective questions and actively listen to clients.
• Strong organizational and follow‑up skills.
• Comfortable initiating conversations with prospective clients.
• Ability to manage multiple leads and opportunities at the same time.
• Comfortable working with CRM systems, email, Microsoft Office, and other business technology.
• Ability to learn technical concepts and communicate them in understandable terms.
• Strong attention to detail.
• Self-motivated and accountable for results.
• Ability to work independently while collaborating closely with sales, operations, and technical teams.
• Experience in environmental services, construction, engineering, property management, industrial services, laboratory services, or another technical industry is helpful but not required.

How Success Is Measured

This position is about more than making calls. Success means developing relationships and turning opportunities into business.

Performance May Be Measured Through

• Sales revenue
• Qualified opportunities generated
• Lead-to-client conversion
• Proposal follow‑up and conversion
• Outbound business-development activity
• New client acquisition
• Existing client reactivation
• Pipeline growth
• CRM accuracy and follow‑through
• Achievement of individual and departmental sales goals

Compensation

• $19.00–$21.00 per hour, based on experience and qualifications.
• Employer subsidized Health Benefits
• PTO and paid Holidays
• 401K with employer match
• Short- and Long-Term Disability Insurance
• Dental insurance
• Vision insurance
• Employee Assistance program (EAP)
• Employer Paid life and accident Insurance

Our Core Values

• Professional Expertise
• Personal Integrity
• Exceeds Client Expectations
• Embraces Teamwork
• Adapts to Changing Needs
• Exhibits Positivity

Join Our Team

ETC is an environmental consulting firm that helps clients solve real and ongoing environmental challenges. Our Inside Sales Consultant plays an important role in that mission by understanding what clients need, developing lasting relationships, and connecting them with the right solutions.

If you're a strong communicator who enjoys building relationships, learning new things, and turning conversations into opportunities, we'd like to hear from you.

Environmental Testing & Consulting is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to protected characteristics under applicable federal, state, and local law.