Inside Sales Consultant

Hear.com; Miami (FL); Hybrid; Full time

Job summary

Join a leading hearing care company as an Inside Sales Consultant in Miami. You'll connect with customers to provide solutions that improve their quality of life. Enjoy a hybrid work schedule, competitive compensation, and a fun, supportive team environment. If you're passionate about helping others and thrive in customer-facing roles, this is the job for you!

Benefits

Medical, dental, vision

401K

Paid parental leave

PTO and sick time

Weekly catered lunches

Fully stocked kitchen

Free garage parking

Ping-pong and darts

Qualifications

• Experience in consultative sales or customer service roles.
• Genuine empathy and ability to connect with customers.
• Familiarity with CRMs and digital tools.

Responsibilities

• Handle a high volume of calls to warm, pre-qualified leads.
• Recommend hearing care options based on customer needs.
• Support customers throughout their 45-day trial period.

Skills

People Skills

Consultative Skills

Problem-Solving

Adaptability

Education

2+ years in consultative sales or customer service

Tools

Salesforce

Job description

hear.com is turning up the heat in South Florida! Join us to make a difference in the 305!

Who We Are
We are the fastest-growing hearing care company globally Since 2012, we've redefined hearing care with our unique digital business model. We're proud to be a profitable global health-technology leader with a mission to help everyone hear well to live well. With over 1,100 team members in 7 international locations, we've transformed the lives of hundreds of thousands of customers. We're shaping the future of hearing care ????????, and every day our team helps customers improve their quality of life through better hearing. Join us in creating a world where everyone can "Hear Well to Live Well."

The Role (Spoiler: It's Pretty Awesome)
Hate stuffy corporate environments? Want coworkers you actually enjoy in a fun, start-up culture? Cool, us too! We're looking for enthusiastic Inside Sales Consultants who are passionate about transforming lives through better hearing.

This isn't just another sales gig – you'll be a hearing hero, connecting people with solutions that dramatically improve their quality of life. No capes required ️ (though we wouldn't judge if you wore one).

What You'll Do Daily
Change Lives! (Yes, really!)
• Connect with Customers: Handle a high volume of calls to warm, pre-qualified leads (#nocoldcalling) to understand each person's unique hearing needs
• Match People to Solutions: Use your consultative superpowers to recommend the perfect hearing care options
• Schedule Success: Coordinate appointments between customers and our network of awesome partner providers ️
• Be a Hearing Journey Guide: Support customers throughout their 45-day trial period, ensuring they're thrilled with their new hearing experience

What Makes Our Top Consultants Rock Stars
Our most successful team members have:
• Amazing People Skills: Genuine empathy and the ability to connect with customers instantly
• Consultative Magic: Talent for asking the right questions and matching customers with perfect solutions ????
• Resilient Positivity: Ability to bring energy and enthusiasm to every conversation (#positivevibesonly)
• Problem-Solving Prowess: Creative thinking to overcome objections and find the right path for each customer
• Adaptable Approach: Experience in different customer-facing roles that taught you how to connect with all types of people

What You'll Need
• Experience That Counts: 2+ years in consultative sales, customer service, or phone-based roles where you've helped people solve problems
• Genuine Empathy: A natural ability to understand and connect with customers. Our top performers genuinely care about improving customers' lives — not just their own success. The more you care ️, the more you'll thrive.
• Tech Comfort: Familiarity with CRMs (we use Salesforce) and basic digital tools
• Clear Communication: Knack for explaining things in simple, relatable ways that make customers go "Aha!"
• Dedicated, Private Home Office Setup: Reliable internet (100Mbps+ download, 20Mbps+ upload) and ability to hardwire. We’ll provide the necessary equipment (laptop, monitor, keyboard, mouse, ethernet cable, etc.)

What We Offer
• Competitive Compensation: Guaranteed base rate of $26.80 per hour plus uncapped commission. Average earnings in the first year are $70K; top performers earn $100K+
• Hybrid, Full-Time Schedule: With a mix of remote and in-office work, you’ll have the opportunity to maximize your success. Work-life balance with predictable scheduling; 40 hours across 5 days per week. Must work minimum of two weekend shifts monthly. Company hours 8AM-8PM in your local time zone.
• Office Location: 396 Alhambra Cir., Coral Gables, FL, 33134
• Growth Opportunities: Clear paths to advance based on your amazing performance
• The Whole Package: Medical, dental, vision, 401K, paid parental leave, PTO, sick time, and company holidays ️
• Work Hard, Play Harder: From virtual hangouts and team challenges to epic sales competitions (win trips!) and company-sponsored clubs, we keep the fun going. ️ #CompetitiveSpirit
• Sweet Office Perks: Weekly catered lunches and a fully stocked kitchen with yummy snacks and drinks ???? (#snacksarelife). Boring but important things like free garage parking . Oh, and probably should mention there’s ping-pong , darts , and dominos!

You'll Love This Role If:
• You thrive in customer-facing roles across different settings
• You're driven by goals but never lose sight of the human connection ️
• You want work that's meaningful AND pays well
• You enjoy a supportive team environment that still lets you shine as an individual

Join our mission to create a world where everyone can "Hear Well to Live Well." Apply now and become part of something special!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Employment with hear.com is at-will, meaning that either you or the company may terminate employment at any time, for any reason, with or without notice or cause, as permitted by law.

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