Inside Sales - Client Care Representative

Sterling Ledet & Associates, Inc.; Atlanta (GA); On-site; USD 31,500 - 38,500; Full time

Benefits offered by this job

Medical insurance

Paid time off

Job summary

Sterling Ledet & Associates, Inc. is seeking an Inside Sales Client Care Representative in Atlanta, Georgia. This full-time role focuses on assisting clients with training class selections, managing schedules, and ensuring client satisfaction. Ideal candidates should bring inside sales or customer service experience, strong communication skills, and a self-motivated attitude.

The position offers a base salary of $35,000, with potential for variable compensation based on performance. Benefits include medical insurance and paid time off.

Qualifications

• Previous inside sales and/or telephone customer service/support experience.
• Excellent oral and written communication skills.
• Strong ability to work on a team.

Responsibilities

• Manage all client leads for class registrations.
• Handle inbound phone calls and customer communications.
• Act as a student advocate to ensure client satisfaction.

Skills

Inside sales experience

Customer service skills

Oral and written communication

Self-motivated

Teamwork

Job description

Inside Sales - Client Care Representative

Ledet training is a chain of instructor-led computer software training centers in the USA. We have been authorized training vendors for Adobe, Autodesk, Unity, Microsoft and other major software vendors for over 20 years. The company operates bricks and mortar facilities in Atlanta, Chicago, Denver and Washington DC, as well as high quality online training in virtual classrooms and onsite training services delivered at customer locations worldwide.

Overview

Inside Sales Client Care Representatives are responsible for assisting clients in selecting and registering for training classes, managing the training schedule, registration process, and go/no-go decisions for what classes are held. The client care specialist has responsibility for ensuring the profitability and revenue quota of their assigned territory.

Responsibilities

• Analyze, respond to, and manage all client leads quickly and accurately for immediate and future class registrations.
• Proactively manage all client communications in a timely and professional manner.
• Handle inbound phone calls and chat systems, outbound customer service oriented calls, and customer relationship building efforts, including addressing customer satisfaction issues promptly, directly, and via phone as needed.
• Act as a student advocate to ensure client satisfaction, including explaining why a specific class cannot be held or identifying alternatives that may meet the student needs.
• Accurately process registrations into the registration and accounting systems.
• Keep coworkers and management informed of potential problems and preemptive corrective actions.
• Assist in documenting and improving policies and procedures related to this position.
• Perform administrative duties related to customer service, including providing receipts and invoice copies promptly, assisting in the registration process, and corresponding via email as necessary.

Qualifications

• Previous inside sales and/or telephone customer service/support experience.
• Excellent oral and written communication skills with strong computer and typing skills.
• Self-motivated and self-managed; able to plan, prioritize, and manage one\'s own activities to maximize time and daily results.
• Strong ability to work on a team and be accountable and responsible for results.
• Positive, cheerful, professional personality with good culture fit.

Details

The position of Inside Sales Client Care Representatives is a full-time salaried role. Hours are 8:00 am – 5:00 pm, Monday through Friday.

Location: 4100 Perimeter Park South, Atlanta, GA 30341, in a professional office building owned by the company. This position reports to the Sales Manager.

Ideal candidates will have prior sales and customer service responsibilities, with a self-motivated work ethic.

Salary is $35,000 base plus variable compensation based on hitting monthly performance targets. Variable compensation can be substantial with high performing client care reps achieving bonuses in high achieving months. Benefits include medical insurance and paid time off.

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